Orders will be shipped within 1-2 business days of receipt, with the exception of personalized jewelry orders. It generally takes 3-5 business days to handcraft personalized photo charms before shipping. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose.
To cancel or change your order, please contact the customer service via live chat or by submitting a support ticket. They will be happy to stop the order if they can, however, their order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, they will not be able to change or cancel your order. If your order can't be cancelled and you still don't love it after it has arrived and want to return/exchange it, the customer service department will be happy to assist you.
Multiple payment methods including: PayPal, credit cards, and debit cards. It is unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any Soufeel page by clicking “TRACK MY ORDER”.
You will not be charged any customs fees by selecting flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections.