If your item arrives defective or damaged in transit, please contact Spirit Halloween so we can resolve the problem. Please have pictures ready to send Spirit Halloween of the damaged items and damaged areas. Please be advised, all returns must be made within 30 days of receipt.
Please check all places around your home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. Spirit Halloween will suggest that you check with your neighbors or the others in your household to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist.
If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. Spirit Halloween will suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.
Once your order has shipped, a tracking confirmation is will be sent to the email address submitted with the order. This email will contain your tracking number which Spirit Halloween advises be used to track your package and ensure proper delivery.
Orders usually take 1-2 business days, Monday-Friday excluding holidays, to process before being shipped. Once the order has shipped, how quickly you receive it depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimated only----Spirit Halloween does not guarantee the delivery date.
Spirit Halloween strives to ship your order as quickly as possible. Once your order is sent to our warehouse, Spirit Halloween is unable to change the address.
The first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason Spirit Halloween is unable to cancel your order once it has been placed.
You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. Spirit Halloween does ask that you please check your junk folder, as it is possible the email may end up there.