SSENSE GLOBAL Coupons & Promo Codes


Which Payment Method Does SSENSE GLOBAL Accept?

SSENSE accepts payment via MasterCard, Paypal and Visa. Alipay is accepted, except for customers shopping from Australia, Canada, Hong Kong and Japan.

How to Contact SSENSE GLOBAL?

Please call SSENSE GLOBAL for immediate answers to questions regarding orders and shipping. 

  • Local Chinese number +86 21 5169 4129
  • International number +1 514 600 5818

Contact SSENSE GLOBAL by email. 

  • SSENSE GLOBAL is available from 8 am to 3 am Eastern Time in Chinese 7 days a week and 24/7 in English.

Are Taxse Included?

The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page.

Please note: when using the SSENSE mobile app please allow access to location services in order to see location specific pricing.

How Do I Know the Item Will Fit Me? Or How Does the Item Fit?

In order to help find the best fit, the following information is available on every product page: 

  • A size conversion chart to help convert international sizes
  • Product-specific measurements (i.e sleeve length, pant leg width, etc.)
  • Size of the garment worn by the model, alongside their specific measurements

The above can be found in the ‘View Size Chart’ tab on any item’s product page.

The Customer Care team is always available to answer any questions regarding measurements and fitting.

When Will I Receive My Order From SSENSE GLOBAL?

Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number. 

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Can I Cancel Or Modify My Order At SSENSE GLOBAL?

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. 

To modify or cancel your order:

  • Log in to your SSENSE account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send them your request

How Do I Return Or Exchange an Item?

To initiate a return please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact the Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box. 

SSENSE does not process direct exchanges.  SSENSE asks that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. 

Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. Alternatively, you can contact the Customer Care team to help facilitate the return.