SSENSE accepts payment via MasterCard, Paypal and Visa. Alipay is accepted, except for customers shopping from Australia, Canada, Hong Kong and Japan.
Please call SSENSE GLOBAL for immediate answers to questions regarding orders and shipping.
Contact SSENSE GLOBAL by email.
The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page.
Please note: when using the SSENSE mobile app please allow access to location services in order to see location specific pricing.
In order to help find the best fit, the following information is available on every product page:
The above can be found in the ‘View Size Chart’ tab on any item’s product page.
The Customer Care team is always available to answer any questions regarding measurements and fitting.
Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
To modify or cancel your order:
To initiate a return please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact the Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
SSENSE does not process direct exchanges. SSENSE asks that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. Alternatively, you can contact the Customer Care team to help facilitate the return.