SteelSeries Coupons & Promo Codes

  • Sale

    25% OFF All Mice with purchase of Any Mousepad.

SteelSeries FAQ

What Shipping Provider Does SteelSeries Use?

Shipments in the United States and Canada will be shipped with FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS) or General Logistics Systems(GLS). Shipments going to Asia and Oceania will be shipped with DHL.

What Currency are SteelSeries's Prices Listed In?

SteelSeries's prices are listed in United States Dollars, Canadian Dollars, European Euros, and British Pounds. For all remaining countries, currency exchanges are done at the time of purchase through your credit card company. Please contact your individual issuer for details on their currency conversion rates.

Where Can I Enter My Promotional Code?

There are two locations where you can enter your promo code. The first opportunity is presented in the cart, before you proceed to the checkout page. Additionally, you will have another opportunity to use your promotional code at the checkout. Please SteelSeries awares that promotional discounts are not valid with products that are already discounted or on sale.

  1. Enter the discount code in the box being careful not to add any extra spaces or text characters in the box.
  2. Click the “apply code” button to receive the benefit of the code.
  3. Once the discount code is accepted you should see the total price change, and the name of the promotion should be displayed above the price.
  4. Proceed further by checking out and providing your billing and shipping information.

When Will My Credit Card Be Charged for My Order?

When you submit your order on SteelSeries.com, SteelSeries will request that your financial institution create a pre-authorization hold on your account. A pre-authorization means that SteelSeries has not actually charged your account. As such, you are not responsible to pay anything or incur any interest, yet. Only once SteelSeries successfully ships your order will SteelSeries collect payment from your credit card. In the event that your order is cancelled for any reason, prior to shipment, pre-authorization holds naturally expire within 15-30 days depending on your financial institution.

Does My Billing Address Need to Match the Address On File With My Credit Card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

How Can I Make My Arctis Pro Wireless Louder?

Out of the box the maximum output of the Arctis Pro Wireless is limited to meet certain countries’ regulatory requirements for hearing protection. But the transmitter base station features a setting to defeat this limiter and make use of its full power:

  1. Press the main knob to enter the main menu 
  2. Scroll down to Options and select
  3. Scroll down to Vol Limiter and select
  4. Switch the Vol Limiter setting from Yes (default) to No

Can I Use Arctis Pro Wireless Or GameDAC with PS4 Slim?

Yes, you can use your Arctis Pro Wireless or Arctis Pro + GameDAC with a PS4 Slim, but will need some way of connecting to optical audio in order to use all of the product’s features such as surround sound and ChatMix.

How Can I Make My Arctis Pro + GameDAC Louder?

Out of the box the maximum output of the GameDAC is limited to meet certain countries’ regulatory requirements for hearing protection. But the GameDAC features a setting to defeat this limiter and make use of its full power:

  1. Press and hold the main knob on the GameDAC to enter the menu  
  2. Select Audio
  3. Navigate to ‘Gain’ : If you don't see the gain option on your GameDAC upgrade to the latest firmware by installing SteelSeries Engine.
  4. Switch the Gain setting from Low (default) to High

Does the Arctis Pro + GameDAC Work With Xbox One?

Yes…but not the same way as on PS4. The issue is that Xbox does not support standard USB audio, so getting chat to work requires a different setup.

Should I Adjust the GameDAC Volume Or the Arctis Pro Headset?

Both the GameDAC and the Arctis Pro headset do have independent volume controls. Which one you choose to be your main source of adjustment is somewhat up to personal preference. But the method that will maximize the product’s audio quality is to turn the headset up all the way and then use the GameDAC to dial in the right volume setting.

Does the Arctis Pro Wireless Work With Xbox One?

Yes…but not the same way as on PS4. The issue is that Xbox does not support standard USB audio, so getting chat to work requires a different setup.