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Stella & Dot FAQ

Where Can I Locate a Return Shipping Label?

Start with your Stylist. After your Stylist processes your return, you will receive a pre-paid domestic return shipping label. You can also access your return shipping label when you receive your confirmation email once your return has been processed. In addition, you can find your label by logging into your Stella &Dot account and visiting Order History - Returns. You will see your printable pre-paid return shipping label under the associated return order number.

How Do I Return a Style Reward Item?

Your Stylist can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 50% off credit can be refund to your original form of payment for 30 days or to Store Credit for 90 days.

How Do I Return a Product?

Start with your Stylist. She can handle all your customer support needs and process most returns, replacements and exchanges online for you.

Within 1 business day of your Stylist submitting your return request, she will email you an optional pre-paid domestic shipping label to return your purchase to Stella &Dot. You can also find this label in your online account associated with your returned order.

If you don’t know your Stylist, please contact the Stella &Dot Customer Support and we will be happy to assist you.

My Item is On Back Order. Can I Cancel It?

Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella &Dot Customer Support to assist you with this.

Can I Return Something Purchased With a Gift Card?

Yes. Stella & Dot will provide your refund in the form of Store Credit. You will just need to set up an account online and Stella & Dot will take care of the rest.