To exchange for another size, simply place a new order for the pair that you'd like to exchange for and send back the pair that did not work out for you. Sutro Footwear will issue a full refund for that pair once we receive it back. Quantities are limited - this process ensures you reserve your desired size in a timely manner.
Returns are free if requested within 14 days of receiving the shoes. Sutro Footwear will only accept returns on items that are: unworn, unaltered, and in its original packaging. If shoes show any sign of obvious wear (creases, scuffs) they will not be accepted for return.