To use a valid promotional/discount code you can either enter it into the promotional code box on the “my bag” or "checkout" page and click on apply. If you have a catalogue you will find your promotional/discount code on the back cover.
Always remember to enter your code at checkout! Once your order is complete we aren't able to honour your discount code.
Yes, simply add a free of charge gift message or gift wrapping to your order during checkout and it will be sent with a gift receipt.
Yes! If you order before 2pm from Monday – Thursday your order will arrive before 12pm the next day by DPD. Unfortunately Sweaty Betty does not currently offer weekend delivery on Saturday or Sunday, so any orders placed on Friday or over the weekend by next day delivery will arrive on Monday or Tuesday of the following week.
Please note: Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times. During our busy sale period Sweaty Betty is not always able to offer this option.
If you've chosen to collect your order from one of shops, Sweaty Betty will aim to have your order ready within 2-5 working days and will keep you updated on its progress by email. Orders that are not collected within 2 weeks will be returned to the Sweaty Betty warehouse and refunded.
As soon as Sweaty Betty receives your order, their warehouse team starts working hard and will aim to dispatch standard orders within 2 working days, with postage taking an additional one to two days. Sweaty Betty also offers a next day delivery service for orders placed before 2.00pm from Monday - Thursday.
During the sale period, delivery times can increase due to a larger volume of orders, all orders are dependant on availability and can take up to seven working days to arrive. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
You can redeem your gift voucher by using it as a payment method at checkout. You will just need to enter the gift voucher number when prompted during the checkout. Please note, no change will be given when using a gift voucher for an amount exceeding the order value. All gift vouchers expire 12 months from issue.
Items on pre-order are usually new products that Sweaty Betty wants to give you the chance to get your hands on before they come in stock. You won't be able to receive these immediately, but Sweaty Betty will give you a clear estimate of how long you have to wait.
Sweaty Betty will try to keep the website up to date, however sometimes items sell out really quickly. Sweaty Betty understands this can be frustrating, so when this happens Sweaty Betty will try their best to offer you another choice or let you know if it's coming back in stock.
If your order is being delivered to the Channel Islands please note VAT is not automatically deducted at checkout. Sweaty Betty will of course be happy to refund this for you. All you need to do is contact Sweaty Betty at firstname.lastname@example.org once you have received your order.
If you are shipping your order to outside of the UK, you will still need to pay VAT. This is as tax still applies to online orders shipped overseas from the UK.
Sweaty Betty UK only ask for your mobile number to keep you in the loop, if your parcel is being sent by standard delivery in the UK, they will:
Send you a text to let you know that your parcel has been dispatched from warehouse.
Send you a text the day your parcel will be delivered to notify you of the one hour window it will arrive. Sweaty Betty UK will also give you the option to have your parcel delivered on a different day or to a neighbour.
If Sweaty Betty UK has any problems with your order they may need to give you a call.
Sweaty Betty UK will not pass on your telephone number to any third parties apart from courier company for delivery information.
Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online for extra security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.
You need to register your card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.
You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the car.
Online Sweaty Betty UK accepts Visa, MasterCard, American Express, Delta/Connect or Maestro and PayPal. Sweaty Betty UK does not accept cheques or cash.