If you have received a wrong item in your order, please contact customer care team with the order number and the wrong item’s name and number.
Yes, the refund will automatically be issued to the card you used to place the original order at the same amount.
You need to return your item first, once your return process has come to an end you can place a new order.
You can track your order by logging into 'My Account' and viewing your recent orders. You can also track your order at the left bottom of the main page after signing in. Just click 'track order' and you'll be directed to the tracking page.