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The Double F FAQ

How Can I Track My The Double F Order?

Absolutely it is. As soon as the parcel leaves warehouse, you will receive an e-mail with the tracking number and a link to monitor the shipment.

Which Courier Will Delivery My Order?

TheDoubleF chooses automatically qualified couriers depending on the destination country. They mainly use TNT for Italy, Boxberry for Russia and DHL for the rest of the world.

Do the Couriers Deliver During Non-working Days and Bank Holidays?

No, they don't. All the couriers deliver during working days. Please note that delivery by appointment is not available.

How Long Does Delivery Take At The Double F?

The delivery to Italy and to EU countries will take from 1 to 3 days from the moment the parcel leaves warehouse. Extra EU shipments will be delivered normally in 3/4 days, please consider that possible custom checks may cause delays in the delivery. Customer Service monitors all the shipments to solve any potential problem. The dispatch of the orders paid by bank transfer may take longer, until the transfer is cleared.

When Will My Order Be Shipped At he Double F?

All our orders are despatched within 24/48 hours from the purchase confirmation. If it will be necessary more time during the preparation of your package, Customer Care will notify you.

Which Countries Does TheDoubleF Ship To?

All countries, all over the world, from the warehouses located in Italy.

Which Currencies are Used for Payments?

Payments and refunds for worldwide shipment are processed and invoiced in Euro (EUR). Please be informed that possible transfer fees, as well as bank service charges, might be charged to the customer, since all transactions are processed in Euros. If the customer is charged transaction fees by their bank, TheDoubleF will not refund these charges due to exchange rate.

Is It Safe to Pay With Credit Cards?

The payments by credit card are completely safe because transactions are processed through hosts protected by Cryptographic Protocols of Security to grant the highest data protection to customers.

Which Payment Methods are Available On TheDoubleF?

TheDoubleF accepts different payment methods, depending on the country of billing/destination. TheDoubleF accepts credit cards, PayPal and bank transfer for most countries and specific geolocalized payment tools.

Can I Pre-order an Item On TheDoubleF.com?

On website you can pre-order items that have an expected shipment date in the coming months. Items that can be pre-ordered are indicated in the catalog and in the product page with the PRE-ORDER label. 

If you pre-order with a credit card or paypal, the full price will be deducted the same day in which the order is placed.

If you decide to pay for a pre-order by bank wire transfer, payment must be sent within 48 hours from the time in which the order was placed.

Pre-orders with cash on delivery as payment method will not be accepted.

For pre-orders, details and the shipping country cannot be changed for any reason.

The expected shipment date indicated in the product page is the confirmed date given to TheDoubleF.com by the supplier.

TheDoubleF.com is not responsible for changes to the delivery date, cancellations or modifications of pre-order items caused by supplier production changes.

If a pre-order item can no longer be delivered, the amount payed will be refunded using the original payment method.

Pre-order items will be shipped as soon as they are available.

Can I Place an Order Using My Smartphone Or My Tablet?

Absolutely yes: the website is optimized for all the mobile devices and you can easily and safely shop from your smartphone.

Is It Possible to Cancel an Order?

If you realize that you ordered the wrong item or placed an order by mistake, you are kindly invited to contact immediately the Customer Service via email at [email protected], chat online or call +39 02 87189530 to receive customized assistance.