Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.
Rest assured, TheClosetLabel.com, TheTrunkLabel.com, and TheHomeLabel.com are together now TheLabelLife.com. However, the reason your order still has old branding and packaging is because select products in warehouse are kept pre-packed and are ready to be shipped as soon as an order is placed. This is why certain pieces may still have previous tags and packaging.
The Label Life offers some items for sale before they actually arrive at warehouse from factory. And hence a delay in dispatch is possible. Each individual product has a different dispatch timeline. The Label Life will try their best to dispatch all the products of your order in one shipment for your convenience. In case you have ordered a Pre-order product, your whole order will be dispatched when all the pieces are available. If you wish for The Label Life to dispatch some items early please contactThe Label Life on +91 22 307 70280 or at [email protected]
Wash inside out in cold water using a mild detergent. Do not use bleach, nor tumble dry, and use the 'warm' setting when ironing.
The Label Life has free shipping across India for all orders including prepaid. Although The Label Life charge a convienience fee of Rs 100 to avail the Cash on Delivery service. This convienience fee is not refundable.
The Label Life will try their best to dispatch all products in one shipment for your convenience. In case you have ordered a Pre-order product, the whole order will be dispatched when all the products are available with The Label Life. Sometimes The Label Life may dispatch a single order in multiple shipments to ensure that the product reaches you safely.
The Label Life have a number of payment methods. Choose the one that is most convenient for you.
When you place a cash on delivery order, you will receive a confirmation call before dispatch. Only once the order is confirmed will we dispatch the same. There are 3 ways to confirm the order:
Please note : If The Label Life doesn't hear from you 7 DAYS after you have placed your order, the order will be cancelled. The Label Life won't be dispatching the order unless it is confirmed nor will be block stock for it.
Yes, The Label Life ship internationally. This service is available on Clothing, Accessories & Shoes but not on House and Home section.
The Label Life only ships out prepaid orders. The Label Life accepts international cards except Amex from select countries and PayPal.
This depends on the products ordered. Some products are on Pre-order so please expect a short delay in the dispatch of these products. The relevant product page will have these details mentioned. Please allow 2 - 7 working days for the courier to be delivered once shipped.
If you have logged in while placing the order, you can view your order status in the 'My Account Order Tab'. If you have placed the order as a guest your details won't reflect in the 'My Account' section but don't worry, The Label Life will send you timely updates via email and SMS apprising you of your order status.
The Label Life's Customer Delight Team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away. For Cash on Delivery orders, refunds do not apply, as the payment is not yet made.
Yes, you may change/cancel your order if it is not yet dispatched. To do so, please get in touch with Customer Delight Team on +91 22 307 70280 or at [email protected] with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped immediately.