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 Things You Never Knew FAQs

What Should I Do If There is a Change Of E-mail Address?

If your e-mail address has changed and would like to continue receiving their offers and newsletters, please contact their Customer Service Department.

If you prefer, you may call or write them with your request:

  • By Phone: 1-800-853-9490 between 8:00am and 10:00pm ET Monday through Friday.
  • By Mail: Things You Never Knew Existed Co. c/o Preferred Mail Dept. PO Box 25600. Bradenton, FL 34206-5600

How to Contact ThingsYouNeverKnew?

For questions regarding your order, additional product information or shopping assistance:

  • E-mail: [[email protected]] 24 hours a day.
  • Telephone: 1-800-853-9490 between 8:00am and 10:00pm ET Monday through Friday.
  • Fax: 1-800-551-4406 24 hours a day.

For Telephone Orders: 1-800-843-0762 24 hours a day.

For Mail Orders: Things You Never Knew Existed. PO Box 25600. Bradenton, FL 34206-5600. USA.

How to Order Personalized & Custom Items?

Some of their items allow for personalization and/or customization. When ordering these items, please pay particular attention to the custom selection you have made and/or the personalization you entered. After entering your desired personalization and pressing the "Add to Shopping Bag" button, a box will pop-up and prompt you to verify that the personalization you entered is correct. To avoid errors and delays, please carefully review personalization before completing your order.

What Should I Do If There is a Change Of Address?

If you have moved and would like to continue receiving their catalogs, please contact their Customer Service Department.

Alternatively, you can call their Customer Service Department at 1-800-853-9490, 8:00am - 10:00pm ET Monday-Friday.

What's the Gift Wrap Information?

Gift wrap for your package is selected based on the answers you give them when you choose the gift wrap option and they do their best to match their custom wrapping to the occasion and recipient. (They use real wrapping paper instead of gift cellophane or bags.) They would be happy to wrap any item for you at an additional charge of $4.98 per item. Simply follow the instructions during checkout.