ThirtyTwo Coupons & Promo Codes

ThirtyTwo FAQ

What is the Return Policy On Thirtytwo.com?

For product purchased on thirtytwo.com online store, ThirtyTwo offers a 30 day return policy. If you are not satisfied with your purchase, you can return it to warehouse within 30 days from point of purchase for a refund or store credit. ThirtyTwo cannot accept returns purchased outside of the Thirty Two website. Items must include original tags or shoebox, be unwashed, unworn/unused, and be free of smoke smell, pet hair, or cleaning product. ThirtyTwo recommends trying on boots in a carpeted area. If their returns warehouse finds your product not suitable for return ThirtyTwo will ship it back to you immediately and no refund or store credit will be issued.

ThirtyTwo DOES NOT DO EXCHANGES. ThirtyTwo ONLY OFFERS REFUNDS OR STORE CREDIT.

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN.

Online customer service can be contacted Monday - Friday 9:00 AM to 5:00 PM PST. You can either contact ThirtyTwo by email or telephone:

  • Customer Service Phone: 1-877-838-6437 (toll free) or (949)900-2772 (Within California)
  • Customer Service Email: [email protected]

Can I Change Or Cancel an ThirtyTwo Order?

Unfortunately, once an order is submitted it is immediately transmitted to an automated processing system. This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not shipped. Customer service is only available Monday through Friday 9:00 AM to 5:00 PM so if you have an issue with your order please contact customer service immediately at 1-877-838-6437 or [email protected]

You will receive a pre-paid return shipping label with your order if you'd like to send your item back once you receive it. ThirtyTwo is unable to process direct exchanges, but will be happy to process a refund or store credit so you can make a replacement order.

Why is My Order On Hold By ThirtyTwo?

thirtytwo.com does our best to protect your money and ours. ThirtyTwo has a fraud prevention system that looks at orders in their system that could possibly be fraudulent. Orders are set to hold so our fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information.

ThirtyTwo has the right to cancel any order they believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, thirtytwo.com has to take extra precaution to ensure your money and our money is protected.

Can I Ship My Orders to a Military Address Or P.O. Box?

Unfortunately, ThirtyTwo cannot ship to APO/ FPO addresses or P.O. Boxes. No exceptions.

What is a CVV/CVC Code?

In the checkout ThirtyTwo will ask you for your Credit Card Verification Value Code (CVV or CVC) for increased security and protection against fraud.

  • Mastercard, Visa, and Discover Credit Cards, you can find this 3 digit value on the back for your card.
  • America Express has a 4 digit value found printed on the front of your card.

As required by law, ThirtyTwo will never store your credit card's CVV or CVC code anywhere and it is discarded after transmission in the check out.

Is My Payment Safe At Thirtytwo.com?

Your payment is securely processed via the online payment provider Adyen or Paypal.

What are My Payment Options for My Order?

ThirtyTwo accepts the following forms of payments:

  • American Express
  • Discover
  • Mastercard
  • Visa
  • PayPal (most preferred and safest)
  • ThirtyTwo Gift Certificates

NOTE: Thirty Two online store does not accept personal checks, cashier checks or money orders as a form of payment. Mail orders will be returned to sender. Thirty Two is unable to withdraw funds from foreign credit/ debit card accounts.

How is Sales Tax Calculated By ThirtyTwo?

Thirty Two charges sales tax based upon the tax laws of the state your order is shipped to. All applicable state and local sales taxes will appear on the order billing & review pages during your checkout process.

The Thirty Two online store is required by law to charge sales tax on orders shipped to the following states: CA, WA, NY, VA, AR, NC, FL, CO, PA, UT, SC, TN, WI, NV, AZ, OK, HI, RI and ID.

How Do I Contact Thirtytwo Online Customer Service?

ThirtyTwo online customer service is available Monday - Friday 9:00 AM to 5:00 PM PST. If no one is available to answer at that time you can leave a message and ThirtyTwo will return your call the following business day. You may also email online customer service and ThirtyTwo will return your inquiry within 48 business hours. See contact information below:

  • Phone: 1-877-838-6437 (toll free worldwide) or 949-900-2772 (within California)
  • Email: [email protected]