All products come with a comprehensive guide on all the specific requirements on planting, including depth, width and soil type, necessary for successful results.
All plants vary depending on variety, whether they are perennial or annual and whether they are hardy. Again, all specific advice is provided in the individual cultural instructions provided.
Thompson & Morgan would recommend that all products are potted on as per the cultural instructions provided. However, any product provided in a tray, can happily be kept for up to 2 weeks as long as they are watered lightly and kept in the light, away from extreme temperatures. Ensure you remove the cardboard sleeve and keep the plants upright. For the best results always follow the instructions provided. It is usual for the foliage of plants that have spent some time in the postal system to become slightly discoloured. This will return to normal once the plants have been given nice light conditions.
No. If Thompson & Morgan cannot fulfill your full order, they will despatch items as and when they become available. You will not be charged any additional fee for this. For seed orders, you will receive a despatch note with your order that lists any varieties that are to follow. Your plant order confirmation will give you a list of approximate despatch dates for each variety ordered. For plants it is likely that you will receive different varieties on different days as they are despatched at the best time for planting.
Thompson & Morgan aims to despatch seed orders within a maximum of 5 working days unless otherwise stated and depending on the time of year. Fruit, potato, mushroom and plant orders will be despatched as stated. However, as growing conditions vary it may be necessary to ship potatoes, plants, fruit and bulbs outside the indicated dates. Please note that for logistical reasons, items may be shipped separately, do not be concerned if you do not receive all the items you have ordered in one parcel.
All products are despatched in carefully tested secure packaging either by 1st or 2nd class post. Some items, such as potatoes, fruit and other heavier products (as well as orders for the Channel Islands) may be sent by courier.
Thompson & Morgan aims to have all orders despatched within the month advised at the time of placing your order. Please note that deliveries will be sent throughout the whole of the advised month. If for any reason they are not able to fulfill these promised dates, Thompson & Morgan will be in touch by either letter or email.
If you are planning to be away during the time your plants are due to arrive, please let Thompson & Morgan know and they will happily add an alternative delivery address or delivery instructions to your order. Due to the nature of their products, Thompson & Morgan is unable to suspend or speed up deliveries.
As you have received a despatch notification, please rest assured that your order is on its way. Please allow up to 4 days for the delivery of your goods, however if this time has passed, please get in touch and Thompson & Morgan will happily look into this matter for you.
If, when placing your order, you provide Thompson & Morgan with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address, delivery instructions and anticipated delivery dates.
VAT receipts are available once you have received all your goods.
All orders by debit or credit card are debited on receipt.
Thompson & Morgan accepts Visa and MasterCard as payment for your order online. If you wish to pay by cheque, you would have to mail Thompson & Morgan your order.
To have access to the My Orders page, please ensure that you register an email address with Thompson & Morgan. If this is the case, please enter the details as they appear on your account.