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Thrift Books FAQ

How to Track My Order At Thrift Books

Thrift Books will include a tracking link in the shipment confirmation email for all shipments going to a US address. Please note that it may take up to 24 hours for tracking information to appear online. Tracking is not available for international orders at this time. 

You can access tracking information for any order placed through our website in the My Account area. Click on the “Order History” link on the left side of the screen, then click an order number to access shipment and tracking information at the bottom of the Order Details screen.

Online tracking information is not 100% reliable. Missing or “stalled” tracking information can indicate that something has gone wrong with the shipment, or it can simply be the result of a missed scan along the way. Please contact Customer Service if your order is not delivered within the estimated delivery time.

Is It Safe to Use My Credit Card?

Yes, the website is secure. All of the information submitted is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates when a page is secure.  

Encryption is enabled on all the pages where you enter credit card or other personal information.

How Do I Cancel My Order at Thrift Books ?

Email Thrift Books and notify them that you would like to cancel your order.  

To help expedite your request, please include your order number in the body of the email and type the phrase "Cancel Order" in the subject line.

If there is anything we can do prior to cancelling your order that will fix the problem for you, Thrift Books will do their best to accommodate your wishes.

Where Do I Find My Order Number?

The order number can be found in the upper right-hand corner of the email sent to you by Thrift Books with the subject line "Order Confirmation" or "Shipping Confirmation."  

If you purchased your books through, you can find your order number on the Order History page, found by clicking on the My Account link at the top of your screen.

Why is It Taking So Long to Receive My Order?

Thrift Books have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. They process and ship out most of our packages within 1 to 2 business days.