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Tozlu FAQ

How to Protect My Information at Tozlu?

All payment and customer information is protected by the industry standard data protection SSL Secure 128 m/byte. No credit card information is stored on Tozlu.com servers. Servers only act as a bridge between the customer and bank computers.

How to Contact Tozlu?

TOZLU TEKSTİL SANAYİ VE TİCARET AŞ

  • Address: Atatürk Bulv. No:286 Tekkeköy/SAMSUN
  • Telefon : Phone number : 0850 766 55 55
  • Telefon : Fax : +90 362 266 98 59
  • Faks : 19 MAYIS VD. 859 052 4723 Fax

How to Return a Product?

When you decide to return a product, please be sure about conditions below;

  • Package of the products must not be damaged and the content of the package must be full with no missing pieces.
  • Products must not be formerly used and damaged.
  • Products must be complete with the original package, including all accessories.
  • You need to fulfill the return document on the back of your invoice and sign it.
  • Send your products with your invoice to the address of Tozlu.com as below:

Address: TOZLU TEKSTİL SANAYİ VE TİCARET AŞ

Atatürk Bulv. No: 286 Tekkeköy/ SAMSUN/TURKEY

What is International Return Policy?

When you want to return your products, you need to pay for delivery charges. Upon receival of your order you must return within 14 days. When you receive your order, please be sure that the package is not damaged on shipment. If you see any problem with the package, please have a damage report from the delivery company. Special desigend and Evening Dresses and Abayas must be returned witin same day of receival. Products that are about to pass their expiration date can not be returned. Home Textile products must be in their original form and undamaged. Once your returned goods arrive to Warehouse and your returned approved your money will be put back into your account or credit card within 3 days.