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TrendsGal FAQ

Why is the Shipping Cost On Some Items So Expensive on TrendsGal.com?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

Does Trendsgal Ship to My Country and What are the Shipping Rates?

TrendsGal ships worldwide. The exact shipping rate varies based on the item weight and the destination country. TrendsGal will always suggest the most appropriate shipping weight for customers to help to save money. TrendsGal's goal is always fast and secure delivery of items to customers.

When Will I Receive My Items After I Place an Order on TrendsGal?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, TrendsGal will work on the issue until there is a positive solution.

Can I Use Other Payment Methods to Pay for the Order, Such As a Credit Card Or an Offline Payment Method?

Yes, absolutely. For your convenience, TrendsGal also accepts the following payment methods: Wire transfer, T/T, and Western Union. Please contact [email protected] with your request or sales enquiry. TrendsGal will respond to your email query within 1 working day.

After Making a Payment, Can I Change My Billing Or Shipping Information of TrendsGal?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service.

Department at support.trendsgal.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, TrendsGal will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Why Website Will Exprience Consignment With Out Of Stock on TrendsGal?

Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. TrendsGal can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so TrendsGal can provide TrendsGal's related services quickly. If some of your ordered products are out of stock, TrendsGal will notify you within 3 working days.

What Should I Do If I Want to Add Or Remove the Items In the Cart on TrendsGal.com?

Please sign into your Trendsgal account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

What Should I Do If I Have Trouble Logging In on TrendsGal.com?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The Trendsgal.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at support.trendsgal.com and indicate the problem. We will assign a new password for you and you can change it once you log in.