That would be pretty awesome! While Twillory isn’t able to send out a free shirt, they do have free returns and exchanges. You’ll get to try on some of the best shirts in the biz in the comfort of your own home, risk-free; and if you don’t like ‘em, you can just send ‘em back to Twillory!
You’ve come to the right website! Any one of Customer Help people have been trained by atelier houses in Paris for optimum color and pattern matching. Okay, maybe they weren’t, but feel free to email Twillory at [email protected] and they willl get you some snazzy shirts that match your wardrobe.
The referral system uses an algorithm to check out the referral and make sure everything is legit. If all the info checks out, you should get your referral code within seven (7) days of making the referral!
Actually, yes! In this case, though, Twillory does has to charge a processing fee of CN¥145.00 per shirt for all late returns.
That stinks! There are a couple of reasons this could be happening:
If you feel like your order does qualify but the promotion still isn’t going through, please reach out to Twillory at [email protected] and the Customer Happiness team will get to the bottom of it for you!
Orders received by 1:30PM EST usually ship on the same day. If you require faster delivery, Twillory offers 2nd Day Air (please make sure order is in by 1:30PM EST), and if you’re really in a hurry, choose the guaranteed overnight option. You can pick your preferred option and calculate associated costs on the checkout page.
Any item that is designated as final sale is sold as is, and is not eligible for return or exchange.
Unwashed, unworn, and within 30 days of purchase. Once you send your shirts back, just let Twillory know the tracking info from the included return label. When Twillory see that activate, they can push your exchange through!
Generally, it takes around 10-14 business days from the time the return is shipped to Twillory for their warehouse to receive and process the shirts, and for their accounting department to issue your refund. In the rare event that you shipped your return back but have yet to see your refund, and the above amount of time has passed, feel free to give their Customer Happiness team a poke at [email protected] and they will look into it for you!
As long as your shirts are unworn and unlaundered, returns are absolutely free in the contiguous United States within 30 days from the date of purchase! Each order comes with a free return label. Just pack the shirts you’re looking to return into the Twillory box (if you have it; if not, any package that gets the shirts back to us in saleable condition), slap the label on, and hand the package off to your local USPS postal worker / post office. If there’s no return label, reach out to Customer Happiness team at [email protected] and Twillory would be more than happy to provide you with a return label.
Once warehouse confirms receipt of your shirts, Twillory will put you down for a refund, after which you should see a credit back to your original form of payment within 24-48 hours of processing.