When photographing each product Urbanara takes great care to ensure that the product image accurately represents the item as best as possible. Urbanara ensures that the high resolution images are top quality so that you can use the zoom feature and appreciate the wonderful fabrics and materials that the products are made with. However, as every individual's personal computer screen settings are different, colours displayed on your own screen may very ever so slightly from the actual product.
If you choose to return your product/s Urbanara will process the refund following confirmation from the warehouse that it has been received and is in an unused and resalable condition. Your refund will be transferred within five to seven working days. A confirmation email will be sent to you once the refund has been processed.
As some of the products are made especially for you in faraway parts of the world, certain take longer than others to arrive at URBANARA HQ. While the expected delivery times are shown on each product's dropdown, key collections often sell out fast, resulting in longer delivery times.
You will receive an invoice inside your delivered package, inclusive of VAT charged at the UK rate of 20%. If your order is a gift but you still require an invoice, simply select the ‘Gift Box’ option at the check out to have the invoice replaced with a sophisticated greeting card. You can then request to have the VAT invoice emailed to you by contacting our friendly customer service team.
The first step of the check out shows the contents of your bag, providing you with an overview of your order before processing payment. Underneath the products you wish to buy is a field where you enter your code. Upon entering this information, select 'apply voucher' for your order to be updated with the relevant discount (providing you have fulfilled all the requirements stated on the voucher, such as minimum order value).
Recovering your password at URBANARA is easy. On the login page you will see text that says ‘Forgot your password?’ underneath the field where you would usually enter your password. By clicking on this linked text, you will be taken to a page where you can enter the email address you registered with and we will send you a new randomised password via email. Once you have received this, use it to log into your account and change your password to something more memorable within 'My Account'.
Placing an order with URBANARA is easy. When you have chosen something that you and your home will love, simply select the exact colour/size variation, the quantity you desire and then click the 'Add to Bag' button. This will place the item/s in your 'shopping bag' which you can view by clicking the icon at the top right of any page. On this page you can review or change what is in your bag before proceeding to check out and completing your purchase as a guest or with a registered account.