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Urbanwalls FAQ

I Live In Vancouver. Can I Pick My Order Up to Save On Shipping?

Yes! Urbanwalls now offer local pick-up from our Langley warehouse to save on shipping costs. Please email [email protected] before placing your order to arrange pick up time.

Can Decals Be Re-used?

Urbanwalls' decals are meant for one-time application. However, their decals can be removed easily with absolutely no damage to your walls. Besides, Urbanwalls both know you’re going to want to try new decals anyway!

I've Just Painted My Walls, How Long Should I Wait to Install My Decals?

Go you! You are a decorating master. As hard as this may be for a checklist queen like yourself, Urbanwalls suggest allowing 30 days before decal application on a freshly painted wall. The paint needs to curate before the decals are applied. The last thing you want is for a decal to curate with your paint, thus damaging the wall when you eventually decide to swap ‘em out for a fresh look.

My Shipment Has Been Damaged In Transit, What Should I Do?

Urbanwalls is so sorry to hear that! Fortunately, the vinyl decal is super resilient. Unless the decal itself has been ripped or torn, it will still adorn your walls as lovely as you imagined. But if you attempt to apply it to the wall and realize it has been damaged in shipping, please contact Urbanwalls so they can help you find a solution.

Do the Decals Work On Textured Walls?

It depends on the type of texture. However, since every textured wall is different, Urbanwalls cannot guarantee the decals will stick properly. But there’s good news! Urbanwalls is more than happy to send a sample decal to test on your wall. To give it a test drive, please contact [email protected] with your shipping address.

How Many Decals Will Fit My Wall?

The sky is the limit. Well, to be fair, the ceiling is probably the limit. But how many decals will fit in a specific space totally depends on your vision for spacing and placing them. Your best (and safest) bet would be to plot your design using a measuring tape and pencil to ensure you’re ordering the correct number of decals.