Standard Delivery Orders ship within 1-2 business days while still being delivered within 3-5 business days from the day you place your order. You will be provided the carrier name and tracking number via email once your order ships. Orders shipped domestically will arrive via the United States Postal Service, UPS, DHL, or FedEx; the carrier is determined upon shipping.
Victoria's Secret collects Sales Tax on Shipping & Handling, where applicable, and pay it to the state to which Victoria's Secret has shipped your merchandise.It's a State Tax regulation. City & Local taxes may also apply.
ANY items(s) purchased online or by phone may be exchanged or returned in Victoria's Secret Stores located within the United States for FREE or by mail (including, gifts, lingerie, sales & clearance).
EXCLUSIONS: Items where the sewn-in garment tag has been cut or removed. Price tags are not always included with an online purchase and are not required. Original shipping and handling fees are not refundable. Additionally, Gift Cards may not be returned or redeemed for cash, unless balances are under $10
Within 90 days of purchase, merchandise may be exchanged or refunded in the original form and amount of payment for the returned merchandise.
After 90 days of purchase, merchandise may be exchanged or refunded in the form of a merchandise card. Gift returns and purchases made with a gift card will be refunded in the form of a merchandise card. Original shipping and handling fees are not refundable.
Offers are subject to adjustment due to returns and exchanges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund of credit.
Please be sure to check the email address associated with your Victoria's Secret account, or check your Spam folder as your email service provider may have automatically moved it to this folder. Victoria's Secret also recommends checking your Deleted/Trash folder as the Confirmation Email may have accidentally been deleted.
If you are still unable to locate your Confirmation Email, please contact Victoria's Secret's using Live Chat so that Victoria's Secret may verify the information on your account is correct and that you have not previously opted out of receiving Confirmation Emails.