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Vivaterra FAQ

How to Return Merchandise to Vivaterra?

Please refer to the return instructions on your packing slip and make sure your package is insured and prepaid. Vivaterra cannot accept C.O.D. packages.
Items should be returned to:

VivaTerra Returns
7021 Wolftown-Hood Road
Madison, VA 22727

Need I Pay Sales Tax?

State and local sales tax is collected on all orders shipped to Virginia.

Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States: VivaTerra is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the Internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities.

Shipping to Alaska, Hawaii Or U.S. Territories, is There Any Extra Shipping Fee?

Orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands have a $15.95 surcharge added to cover additional costs. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands. We cannot ship to P.O. Boxes in AK, HI, Guam, Puerto Rico or the Virgin Islands.

Is There Any Shipping Surcharges?

Some items have shipping surcharges due to their size—these additional charges will be noted on the product page. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page. Please contact the customer service team with any questions.

Can I Need to Pay the Express Shipping Fee?

Add just $14.95 for each delivery address to upgrade to the VivaTerra Express Delivery. Your order will arrive on the 2nd business day (Monday - Friday) after it ships from our distribution center or Vivaterra will promptly refund both your regular Shipping and Handling charges and the cost of Express Delivery.

This service applies to all orders of in-stock merchandise under 20 lbs. for delivery in the contiguous U.S. Call 800.247.6799 for rates on expedited orders over 20 lbs. Items that ship directly from the artisan take longer and may only ship on specific business days (Mon-Fri) each week. These exceptions will be noted on the product's page.

Shipping charges are per address. Express shipping is not available for oversized items, or to P.O. boxes. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands.

Can I Order From Outside the U.S.?

At present VivaTerra does not ship to addresses outside of the U.S. and its territories. VivaTerra does ship to Puerto Rico, Guam and the U.S. Virgin Islands. A surcharge of $15.95 per address applies to shipping addresses outside of the continental U.S.