The majority of the apparel and accessories are seasonal runs and typically only lasts a couple months before the item is either discontinued or re-vamped into another like item. We do not have any back stock of items that we created in previous seasons and are unable to place a personal or custom order for these items.
Volcom wants to assure you are 100% satisfied with your online order which is why we offer a FREE 45 day return period from the original purchase date for a refund back to the original form of payment on file for the order.
Note: Products or packages mailed directly to Volcom Headquarters without Return # will be REFUSED and returned to the sender at their cost. Returns are valid for only 30 days from the date it was created and will be returned if received after 30 day period.
Once your product has been physically received and processed back to stock, please allow 3-5 business days for the returns department to refund you account accordingly. Once this refund has been successfully processed a credit memo will be emailed to the address on file as proof of the refund reflecting back to you.
If you received an incorrect item within recent online order, simply contact our Customer Service department Toll Free (855) 330-0188 or via email [email protected] and have your order # and incorrect item # available. Once confirmed, one of our representatives would be more than happy to email you a pre-paid FedEx EZ return label to have the product returned to our receiving department and once received a new correct item will be immediately reshipped to you at no cost.
If you did not receive an order placed through Volcom's online store front, Volcom suggests calling the Customer Service department Toll Free (855) 330-0188 and one of representatives would be more than happy to assist you with a Tracer Request with the shipping account manager.
Please have your order # number available, and our representatives will document the issue and file a claim accordingly. At the end of the call, Volcom's representative will let you know what to expect from that point forward, and answer any further questions you may have.