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Vova FAQ

What Countries Or Regions Does Vova Ship To?

Vova ships worldwide. There may be particular locations that Vova might require additional information for shipping, but such cases are rare. In case this happens, Vova will get in touch with you ASAP.

Does Vova Ship to My Home Address Or Do I Need to Go Somewhere to Pick It Up?

Except for some remote areas, Vova will deliver your order directly to the shipping address. Please enter the most convenient shipping address to receive your order.

Why Did My Package Status Not Update for Several Days?

Sometimes it takes several days for the tracking information to be updated. If your shipment is from international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days). 

Sometimes the shipping company has not updated the package information. Vova suggest that you wait a few more days.

Why is My Tracking Number Not Working?

If this happens, there might be two reasons: 

  1. When Vova ship their packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. Vova suggest that you wait a few more days.
  2. You may need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track using the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact Vova. Vova is willing to assist you on this issue.

What Should I Do If My Item Was Shipped to the Wrong Address?

You're only able to change the shipping address before the order is shipped. Please note that if any of the items were shipped, it's impossible to change the address. Vova recommend contactng your local postal office with your tracking numbers to see if they can reroute your order to another address. 

Can I Order Vova Products Over the Phone?

Unfortunately, ordering via phone is not available currently. You can place your orders directly from Vova website or smartphone using app. If you need further assistance, Vova's Live Chat representatives are ready to help you out.

Is There a Limit Or a Minimum to How Much I Can Buy At Vova.com?

Absolutely no limit. You can order as much as you like. The sky is the limit!

Which Payment Methods Do You Accept?

Vova accepts credit card & debit card, PayPal, and also local payments (country dependent).

Is It Safe to Make Orders On the Vova Web?

Yes, the transmitted data is encrypted by SSL. Only after the bank has confirmed the legitamacy of the placed order will payment be charged. If the bank informs Vova otherwise, payment will be cancelled.