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WhatWears FAQ

What Payment Methods Does WhatWears Accept?

WhatWears currently only accepts PayPal.

What Shipping Method Does WhatWears Use?

WhatWears uses airmail and offer either express or FREE standard shipping.

How Much Does WhatWears Shipping Cost?

Standard shipping is absolutely FREE! For express shipping: 

  • Orders up to $30 = $5 for express shipping
  • Orders of $30 - $60 = $10 for express shipping
  • Orders of $60 - $100 = $15 for express shipping
  • Orders of $100 - $150 = $20 for express shipping
  • Orders of $150 - $200 = $25 for express shipping
  • Orders of $200+ = $25 for express shipping

How Long Does Shipping Take?

In WhatWears' experience, express takes around 3-6 working days and standard shipping usually takes between 9 and 14 days. Please note that this is in USPS's hands and it may be quicker, or longer depending on USPS.

How Long Does Dispatch Take?

WhatWears will try to ship as quickly as possible after receiving payment. In normal circumstances it takes between 1 and 3 business days to process an order. WhatWears does not pick and pack on Sunday.

Can I Track My WhatWears Order?

Yes! Service is fully traceable on websites such as usps.com. 

Where Does WhatWears Ship To?

WhatWears ships worldwide.

Does WhatWears Charge Tax?

No WhatWears does not charge tax on products.

What If USPS Said They've Delivered My Order But I Can't Find It?

WhatWears is sorry but all they can do is suggest you check with family/room mates /neighbors/building security etc. WhatWears cannot be held responsible for anything shipped in good faith and stated as delivered.

How is WhatWears' Clothing Sized?

WhatWears' clothing and footwear tends to come up on the small side as it is Asian. WhatWears will suggest buying one size larger than you normally wear but please check the chart carefully before purchase and make sure you are buying the product for the measurements and NOT the size.

What Sizes Does WhatWears Stock?

Most of WhatWears' clothing comes in small through XL or 2XL. Again please check measurements carefully and don’t worry if you need to purchase 2XL – as mentioned, these are Asian sizes and they do come up smaller than Western. It doesn’t mean you are extra, extra large!)

What Should I Do If I Change My Mind Once I’ve Received My Purchase?

Please contact WhatWears at the email address below or by the Contact Us button on this website. WhatWears is happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that WhatWears must receive the product before WhatWears can refund you.

What Should I Do If My Purchase is Faulty?

Please contact WhatWears at the email address below or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that WhatWears will accept full responsibility for any errors or issues that are their fault.

What Should I Do If My Purchase Doesn’t Fit?

Please contact WhatWears at the email address below or by the Contact Us button on this website. WhatWears does ask that you check measurements carefully before purchase so WhatWears will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.

Where are Returns Sent To?

Returns must be sent with a tracking number to our international warehouse in Shanghai.