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Wicky Dog FAQ

Does Wicky Dog Will Guarantee the Shipping Process?

WD is not responsible for shipments damaged in transit. It is the responsibility of the customer to track and file any and all claims with the carrier and to notify WD within 48 hours of receiving damaged product.

What is Wicky Dog Warranty?

Wicky Dog will warranty all products for 30 days from the date your order ships. Wicky Dog will issue a full refund, including shipping costs.

Wicky Dog's warranty covers replacement or repair of any item that is defective up to 100 days from the date your order ships. Replacement product may contain remanufactured parts or components but will have the functionality of equal to or greater than the original product. 

To recap: 30 day warranties qualify for a full refund; after 30 days and up to 100, our warranty coverage means repair or replacement of the item. 

What Payment Option Does Wicky Dog Accept?

Wicky Dog accepts PayPal, Amazon Pay, ApplePay, American Express, MasterCard and Visa credit cards at the time of the order. 

No additional fee will be charged for credit card orders. Credits for cancellations of orders, backorders or returns will be refunded to the original credit card charged. 

Wicky Dog does not issue cash refunds. 

Unauthorized chargebacks may result in the suspension of credit card terms, and future orders will be prepaid only.

Does Wicky Dog Offer the Order Details?

Pricing is per unit and does not include shipping, handling, duties or insurance.

WD reserves the right to refuse or cancel orders that have been listed in error at an incorrect price. 

Orders are processed upon receipt. WD makes every effort to ship orders for in stock items by the end of the day. Any orders received after 4PM ET may not be shipped the same day. WD will cancel any order before it is shipped, but is not responsible for orders that have been shipped. Orders cancelled after shipment are subject to WD return policies and/or a restock fee. 

Different or non-original part numbers (substitute part numbers recognized as equivalent by the manufacturer) may be shipped if the same or original part number ordered is not available. Customer will be notified and substitute part number will be indicated on the order. Customer must agree and approve non-original part number before order and shipment. 

Backorders are created for items that are not in stock, or quantity ordered is greater than quantity available. WD expects to ship backorders as soon as the product is available but cannot guarantee the delivery date or the price at the time the item becomes available. Prior to shipment, a backorder may be cancelled by either party without penalty. Backorders charged to the customer’s credit card will be refunded if either party cancels the backorder. 

Orders for as/is product are not covered by WD warranty and are sold on a final, non-cancellable, non-returnable, non-refundable basis.

Is the Products Of Wicky Dog New?

WD sells product that is new, remanufactured, and refurbished.

What is the Pricing Information and Availability Of Wicky Dog?

All prices shown are per unit unless otherwise noted. Prices do not include shipping, handling, duties, or insurance.

All prices are subject to change without notice.  

Shipping/lead times are stated at time of quote and are a best estimate based on current conditions. Shipping/lead times are subject to change.  

All orders are subject to product availability. Wicky Dog cannot guarantee they will be able to fulfill all customer orders.  

While WD tries to ensure that all details, descriptions and prices which appear on the website and elsewhere are accurate, errors may occur. If an error is made and a product is listed at an incorrect price, Wicky Dog maintain the right to refuse or cancel any orders placed at the incorrect price.  

If the order has been confirmed at the incorrect price Wicky Dog will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If Wicky Dog is unable to contact you they will treat the order as cancelled.

How to Contact Wicky Dog?