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Wolford Online Boutique FAQ

Where Do I Send Complaints Due to Product Errors for My Order?

If, despite careful quality control, products purchased in the online boutique give you reason for complaint, please return these items to using the return label that was enclosed in your package and mark the return reason as "complaint". Please note that for organization reasons they can only accept returns and complaints for items that were purchased in the Wolford Online Shop. If you purchased your item at one of our boutique, please use the Store Locater at the bottom of the page to quickly and easily contact the location where you purchased the product.

Can I Return Goods, and Who Bears the Cost? Can I Cancel My Order?

You can find detailed information about return and cancellation policy in terms and conditions under right of withdrawal. Please note that they can only take back items purchased at the Wolford Online Boutique.

Can I Exchange Underwear Or Jewelry?

You can exchange underwear or jewelry as long as it is still in unused condition.

Do I Have to Pay Shipping When Returning an Item?

Shipping on returns is always free of charge. Just use the shipping label enclosed in your package to send it back, your shipping has already been covered.

Can I Exchange Or Return Wolford Items That I Have Bought Online?

You can return an item within 30 days, free of charge.

How Can I Make Sure That Wolford Has Received My Order?

Upon receipt of your return, Wolford will send you an e-mail to the e-mail address you have entered during the ordering process.

Where Does Wolford Online Boutique Deliver?

Wolford will deliver to any location in the country that each online shop serves. Unfortunately Wolford cannot deliver packages internationally. Please find the online shop that serves the country where you would like your package shipped in order to avoid confusion.

When Placing Multiple Orders At Wolford, Do I Have to Pay Shipping Costs for Each Order?

If you choose the "standard delivery" option, you do not have to pay shipping costs it is always free of charge. However, if you have selected "Express Delivery", you must pay the costs for each individual order. Furthermore, once an order has been completed in the online shop it cannot be combined with another order.

Can I Check the Status Of My Wolford Order?

As soon as your order leaves our logistics department, you will receive an e-mail with further details on the delivery date. In this e-mail you will find a link that allows you to determine the exact transport status of your shipment online. 

How Will I Know When My Wolford Order Has Been Shipped?

You will receive an email notification when your order has been shipped, including a tracking number.

What Payment Methods Does Worlford Accept?

Wolford currently offers the following payment methods in Online-Shop www.wolfordshop.co.uk: 

  • Credit card
  • Paypal