Zaful Coupons & Promo Codes

Zaful FAQ

Will I Have to Pay Any Sales Tax at Zaful?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. All shipments from China are Delivery Duty Unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Zaful cannot declare purchased items as a gift or list an amount that lower than the actual product price.

What Kinds Of Payment are Accepted of Zaful?

Zaful's accept the following forms of secure payment:

  • PayPal
  • Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
  • Credit Card Directly
  • Western Union
  • Wired Transfer
  • Zaful Gift Cards

Can I Cancel/make Changes to the Order I Just Placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed.Zaful processes orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact Zaful's Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use Live Chat service on Zaful's Contact Us page. This will minimize the processing delay with your order due to the changes being made.

How Do I Know What Size to Choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

An Item Added to My Shopping Bag Was Sold Out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

How Long Can Items Be Stored for In My Shopping Bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

Will I Have to Pay Any Sales Tax?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. All shipments from China are Delivery Duty Unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Zaful cannot declare purchased items as a gift or list an amount that lower than the actual product price.

How Do I Place My Order?

Ordering online from Zaful.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

What is the Difference Between the Billing Address and the Shipping Address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.