If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.
As with Product Details, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, you are free cancel your current order to make modifications and resubmit the order, as long as the order is still in "pending" status (and has not yet entered production stream).
Typically, you have 1 hour from the time your order was placed to cancel the order (through your Zazzle account) and make any changes you deem necessary. Canceling your order in this manner will automatically add the cancelled items back to your shopping cart where you can make edits (by clicking on the thumbnails of the items you wish to change, making the edits, and then re-adding it to the cart). Once the desired products are in the cart, proceed to the checkout and make the necessary changes to the shipping method.
Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you are free to cancel your current order to make modifications and resubmit the order, as long as the order is still in "pending" status (and has not yet entered production stream).
Typically, you have 1 hour from the time your order was placed to cancel the order (through your Zazzle account) and make any changes you deem necessary. Canceling your order in this manner will automatically add the cancelled items back to your shopping cart where you can make edits (by clicking on the thumbnails of the items you wish to change, making the edits, and then re-adding it to the cart).
Zazzle offers 3 easy shipping options for orders shipped within the US. You can choose from Express, Premium and Standard shipping services. If you need your order ASAP, Express shipping will deliver it to you in 1 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for Premium shipping, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type.
Special cases
Once you have received your Zazzle shipping confirmation, please contact Customer Support if your package is taking longer to be delivered than was indicated to you during the checkout process.
Placing a new order for a product that was previously ordered is easy to do! You can access your original items and resubmit them for purchase by following the steps below:
If you have tried to apply your coupon or promotional code, but are not seeing the discount reflected, please take the following steps:
Please note Zazzle is currently experiencing higher than expected call volume. The best time to reach Zazzle is between 11AM-1PM PT (2PM-4PM ET).
If you are calling from within the United States, please use:
If you are calling from outside the United States, please use:
Please note international calling charges may apply.