You have thirty (30) days from the date you receive the glasses to call Zenni Optical for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). Unused accessories can be returned for a 100% refund (excluding shipping). Zenni Optical will replace broken frames at no charge during this 30-day warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. Zenni Optical does not provide replacement screws for frames other than rimless frames. SHIPPING CHARGES WILL NOT BE REFUNDED.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If their inspection shows the glasses were made incorrectly, Zenni Optical will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
Zenni Optical's prices are listed in U.S. dollars.
Yes, if it has a VISA or MasterCard logo.
The four major credit cards (VISA, MasterCard, American Express, and Discover), PayPal Express, gift cards, and store credit.
You will receive a shipping confirmation email that will include a tracking number and tracking link of your specific shipper.
Yes, Zenni Optical offers Express Shipping to the following locations (must be a physical address, cannot be a PO Box):
US (All 50 States)
Express Shipping (USPS/UPS) Estimated Delivery: 7-10 days $18.95
Express Shipping Estimated Delivery: 7-14 days $15.95
Australia & New Zealand
Express Shipping Estimated Delivery: 7-10 days $28.95
Sorry, Zenni Optical does not offer overnight delivery.
Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
Immediately contact Customer Service department. Zenni Optical will work with you to get your damaged glasses replaced with a new pair as soon as possible.
Have you ever wondered why glasses cost so much? When you buy glasses from a traditional brick-and-mortar retailer, you’re not just paying for the frame and lenses; you’re also paying big money to cover the retailer’s hefty outsourcing costs, which usually include manufacturing, licensing fees, warehousing, and more.
Unlike those retailers, Zenni has its own state-of-the-art production facility with advanced prescription and edging labs. Zenni Optical will cut out the middlemen and pass huge savings on to you instead.
Yes, if you contact us within the first 24 hours after you've placed these orders.
Check out the graphic below for more information and to learn how your friend can help you measure your PD.
Armed with your PD and prescription, you can shop at Zenni to find your perfect pair of glasses.
Pupillary distance (PD) measures the space between the pupils of your eyes. Knowing this measurement is important to make sure your eyes match up with the optical center of your lenses. The average adult’s PD is between 54-74; kids' are between 43-54.
If you have any questions about how to place an order online, you may reach Zenni Optical by phone, live chat, or email. Please note that they do not take orders over the phone.
Hours: 5am - 9pm PT every day
Call: (800) 211-2105
Fax: (415) 883-7020
Chat with Zenni Optical