Zuma Office Supply Coupons & Promo Codes

Zuma Office Supply FAQ

What Led to the Decision to Share Profits With Those In Need?

Let´s face it, there is far more to life than selling paper clips, pens and staplers. Zuma Office Supply founded business to create meaning in their work day, to be an example of how to do business the right way, and most importantly to make a difference by doing good work and helping others…it´s that simple.

Who Do I Contact If I'm Having a Problem With Website?

Zuma Office Supply will welcome your comments and opinions about their website, and certainly want to know if you are experiencing any problems. Please email Zuma Office Supply at [email protected] or call toll free at 1–877–473–4097 with your issues. 

I Have an Order I Need to Return. What Do I Do?

Zuma Office Supply has a No Hassle Returns policy, and want you to be pleased with your purchase.

Can I Cancel an Order If I Change My Mind, Or Can I Add Items to an Order?

To provide incredibly fast shipping, orders are transmitted to warehouses almost immediately, where they are processed quickly and shipped. It is possible to cancel or change your order, but the window is very small, (less than 30 minutes). Please call toll free customer service line at 1–877–473–4097 as soon as possible to see if Zuma Office Supply can make any changes to your purchase.

Does Zuma Office Supply Charge Sales Tax On My Orders?

The corporate headquarters are located in Austin, TX, so Zuma Office Supply collects sales tax on orders placed and shipped in Texas. Zuma Office Supply is also required by state law to charge sales tax in the states of CA, FL, MA, MD, MS and TN. If you are tax exempt and located in any of these states, please email your tax exempt certificate to [email protected], or fax it to 1–512–593-5596 and Zuma Office Supply will set you up with a Tax Exempt business account.

Can I Get a Discount If I Order Large Quantities Of an Item, Or Need a Bid Price?

Zuma’s pricing policy is to provide everyday low prices. However, there may be certain products where Zuma Office Supply is able to offer volume discounts depending on the items and quantities involved. A good rule of thumb is if you are ordering $500 or more of the same item, there is a possibility Zuma Office Supply can provide a bid price. 

If you feel you qualify for volume pricing, or would like Zuma Office Supply to quote on a bid proposal, email Zuma Office Supply at [email protected], call Zuma Office Supplytoll free at 1–877–473–4097 or fax Zuma Office Supply at 1–512–593-5596.

For Furniture and Over-sized Items That are Not UPS Shippable, What are My Shipping Charges?

Furniture and over-sized items unable to ship UPS receive a $69.95 shipping charge, or a flat 10% charge when the order total exceeds $700. All products that receive a large item shipping fee have a dark green Zuma truck that states "Freight Item - Delivery Charge Applies". For example, an order for a desk that costs $375 receives a $69.95 shipping charge. An order for a desk and bookshelf that totals $750 receives a shipping charge of $75, or 10%. All freight charges appear on your order at checkout so there are no surprises.

Will I Receive Free Shipping On My Purchase?

Shipping is free for most orders over $75.00. A shipping charge of $7.99 will be applied to orders under $75.00 which will appear on your order at check out. Some large items, such as furniture, may not be shipable via UPS, and they will incur shipping charges. All products that are eligible for free shipping are identified by a blue Zuma truck that states "Eligible for Free Shipping on orders over $75.00". All large items that receive a shipping charge have a dark green Zuma truck that states "Freight Item - Delivery Charge Applies", and the estimated delivery time is listed. 

The last thing Zuma Office Supply wants is an unhappy or surprised customer. If you have ANY questions regarding their shipping policies or charges, please email Zuma Office Supply at [email protected] or call toll free at 1–877–473–4097.

How Long Will It Take to Receive My Zuma Order?

Zuma Office Supply ships most orders via UPS the same business day for orders entered before 3:00 pm in your time zone. Although theydo not guarantee next day delivery, many customers receive their order the next business day if ordered before 3:00 pm. Each item page on website has a Shipping Information block under the item number which tells you the shipping method and estimated delivery time for that product. Most orders are delivered in 1 - 2 business days. Please be aware that transit times do not include weekends, and deliveries only occur on business days, Monday – Friday.

Should I Set Up an Account and If So, What are the Benefits?

Absolutely! Opening an account with Zuma has many rewards including: 

  • Create Favorites Lists for frequently ordered items to make shopping easier
  • Create multiple Ship To locations, and set up Multiple Users and permissions.
  • Ability to Save Your Cart
  • Place orders fast using the Quick Order Form
  • Ability to request Special Bid pricing for high volume items
  • Track Order History and set budgets
  • Get a full line Zuma Catalog upon request

Do I Need to Set Up an Account to Place an Order at Zuma Office Supply?

No, if you need something fast and are in a rush, simply add products to Cart and check out. All Zuma Office Supply need is your shipping information, credit card information, and email address.