Bath & Body Works Support Center

Find Bath & Body Works helps, faqs and knowledge base quickly

Does Bath & Body Works Have Any Tips for How to Safely Use Candles?

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Don't touch your candle while hot! Never touch or move a Candle while lit; wait until wax hardens.

Keep an eye on your candles! Always burn Candles where you can see them (no longer than 3-4 hours at a time) and never near anything that can catch fire. Candles will burn slower and more evenly when kept in draft-free areas. Extinguish the flames before you leave the room. Never extinguish the flame with water.

Keep your Candles clean! Trim wicks to ¼ inch before you light them — every time! Straight, short wicks make your Candles melt evenly. And properly dispose of used matches and wick trimmings instead of leaving them in the Candle.

Keep Candles out of reach! Watch pets and children to avoid Candles being accidentally knocked over.

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Can I Ship My Order Internationally?

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Bath & Body Works ships to addresses that are located within the United States, Puerto Rico, US territories and Canada only.

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Why is My Credit Card Information Not Being Accepted?

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If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:

Ensure that there are no typos or misspellings in your name, street address, city, state and zip code.

Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered.

Try re-entering your CID or security code.

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What is Bath & Body Works' Return Policy?

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Bath & Body Works wants you to be 100% satisfied with everything from Bath & Body Works. If for any reason you’re not, simply bring it back! You can find all the details on Returns page.

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Why Has Bath & Body Works Stopped Making My Favorite Fragrance?

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Some of the fragrances you loved in stores are now available as Retired Fragrances on website. If your fragrance isn’t there, please know that Bath & Body Works makes decisions on products and fragrances only after careful consideration of purchasing patterns across the nation. Your opinion matters to Bath & Body Works, and Bath & Body Works would be happy to receive an email from you telling Bath & Body Works your favorite product. Send it to [email protected], and Bath & Body Works will forward that information to Bath & Body Works' Product Development Team. In the meantime, stop by a store or call Bath & Body Works at 1-800-756-5005, and Bath & Body Works will help you find the next best thing.

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Also, you can visit Bath & Body Works Official Website to get more helps, faqs and knowledge base.

About Bath & Body Works

For over 20 years, we've created the scents that make you smile.

Whether you're shopping for fragrant body care or a 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else.

Bath & Body Works is one of the world's leading specialty retailers and home to America's Favorite Fragrances®. We offer a breadth of exclusive fashion fragrances for your body and your home, including the #1 fragrance collection in America, Japanese Cherry Blossom; the #1 selling 3-Wick Candle and the #1 selling Hand Soap collection. Experience it for yourself at any one of our more than 1,700 Bath & Body Works or White Barn stores across North America, or online at BathandBodyWorks.com.