If your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Sometimes The Hut ships items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they'll be happy to help.
Your account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
The Hut will also send you a dispatch email as soon as your order is on the way.
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
All items ordered with The Hut are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we will get in touch to let you know.
If you no longer want to receive The Hut news, then you can log-in to your account and select the 'Email Preferences' option to make this change.
You will need to register before you can place an order with The Hut.
As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.