Myprotein UK Coupons & Promo Codes

Myprotein UK FAQ

Why Can't I Add a New Payment Card at Myprotein UK?

If you want to add new payment details then you'll need to do this at the checkout stage. 

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite supplements with ease.

Why Can I See a Transaction Pending In My Paypal Account at Myprotein UK?

Once you place an order, the payment will show in your account as pending until Myprotein UK send the products to you. 

The pending transaction is telling you that the payment is authorised to be taken.

How Can I Pay for My Order at Myprotein UK?

Myprotein UK offers a variety of online payment methods to ensure customers can access the best sports nutrition products with ease. 

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
  • Visa Electron
  • American Express
  • Paypal

You can select your preferred payment method at checkout. As Myprotein UK take fraud very seriously, you will face validation and authorisation by them and the card issuer.

I Have Received a Faulty Item From Myprotein UK. What Should I Do?

Myprotein UK can look into this for you, please contact them to tell them more via the 'Still need help?' section. 

It'd really speed things up if you could find the information below before contacting Myprotein UK, don't worry if you can't though, Myprotein UK can help once you get in touch.

Order Number

Product Name

Details of the fault

Images that support the fault, if applicable

As soon as Myprotein UK has looked into the fault they will send you an email with the outcome.

How Do I Make Changes to My Order at Myprotein UK?

Once you've placed your order Myprotein cannot make any changes to it.  

If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account.

Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. 

Myprotein will send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from Myprotein.

Can I Place an Order to a Different Address at Myprotein UK?

Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

Can I Make Changes to My Basket At Myprotein UK?

Absolutely! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far. 

Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

The Item I Ordered is Out Of Stock. Why is It On the Website Of Myprotein UK?

All Myprotein stock depends upon availability. Myprotein UK wants you to be able to order and receive the products you love effortlessly, so they will always aim to let you know if an item is out of stock. 

Now and again there can be an unexpected delay, if so Myprotein UK will get in touch to let you know.