All of the products School Outfitters sells carry their manufacturer’s standard warranty. Most of them are noted in product specifications. If you do not see a mention of the warranty but would like to know the length of warranty coverage, please contact us at 1-800-260-2776. School Outfitters will be happy to explain the warranty and even send you a copy before you submit your order.
While placing an online order, you will be asked to indicate whether or not you are tax exempt at the delivery address provided. If you indicate that you are tax exempt, you must fax a copy of your tax exemption certificate to 1-800-494-1036 within two business days to avoid being charged tax.
Inside delivery services include delivery of items only through the first door. Unpacking or assembly of products is not included.
Lift gate delivery service means your truck features a motorized rear lift, so the driver can lower items to the ground. However, this service does not include inside delivery, and the driver will not assist with bringing the items inside. Inside delivery is available for an additional charge.
Smaller, lighter items usually ship via UPS. Items that are large, bulky or extremely heavy typically arrive by freight delivery and are carried on a semi-trailer truck. Freight deliveries are delivered only as far as the back of the truck, which means the driver won’t carry your goods into the building. If you don’t have a loading dock, you can arrange for the driver to move the items inside for an additional charge.
School Outfitters will ask you a few questions in the “Shipping Info” section of School Outfitters' checkout process that will help School Outfitters determine exact shipping costs. Your total shipping charges are displayed on the “Shipping Review” section of the checkout process. Also, you can easily review the specifications on each item’s product page, where you’ll find a “Shipping Method” field that tells you whether it ships via UPS or freight.
Shipping costs depend on an item’s weight, size and manufacturer. The easiest way to determine estimated shipping is to use the “Calculate Shipping” link on each of our product pages. Enter in the quantity and the five-digit zip code of your delivery address and you’ll be given an estimate. You don’t need to create an account or sign in to an existing account to use the shipping calculator, so it’s an easy guide while you’re browsing our product selection.
If you’re ordering several large items with freight shipping, you may notice a message below the “Calculate” button that reads, “Estimated Shipping & Handling Cost: Please call 1-800-260-2776.” Sometimes freight companies have discounts or additional fees for certain items ordered in large quantities. This process can be complicated, so it’s best that you work with us over the phone to get the lowest price on these large-quantity orders.
Remember, the shipping costs shown on the calculator are estimated. Some large items may incur additional costs like assistance with unloading, etc.
Your final shipping costs are shown during the “Shipping Review” step of the checkout process.
You can check the status of your order by clicking the “Track Order” button at the top right-hand side of the page. Fill in your order number and the telephone or email address associated with the order to receive status information. Or, call customer service at 1-800-619-1776.