Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
It is possible yes.
Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.
As they e don’t have control over these charges Coggles is unable to advise what the cost may be.
Once you place an order, the payment will show in your account as pending until Coggles send the products to you.
The pending transaction is telling you that the payment is authorised to be taken.
Coggles is sorry to hear your code isn’t working, you will need to check that you are not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check.
If the code isn’t being affected by one of the issues above then please contact Customer Service team through your account.
You can select your preferred payment method at checkout.
As Coggles take fraud very seriously, you will face validation and authorisation by them and the card issuer.
Coggles does this to ensure that their customers are safe while they shop.
Once your order has been placed, Coggles cannot make any changes to it, such as adding or removing products from the order.
If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account.
Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
Coggles will send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from Coggles.
Your account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
Coggles will also send you a dispatch email as soon as your order is on the way.
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking 'Add a new address'.
All items ordered with Coggles are subject to stock availability. They want you to be able to order and receive the products you love with ease, so Coggles will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so Coggles will get in touch to let you know.