All of Amore Pacific at AmorePacific are committed to bringing you the most innovative products of the highest quality. Amore Pacific knows that what matters to you is great products combined with truly attentive service.
Amore Pacific is in the office Monday - Friday 9:00 AM - 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. Amore Pacific does get busy from time to time, but Amore Pacific always strive to get back to you within 2 business days!
Please allow 1-2 business days for processing of your online order. If your order is placed after 10 AM EST, it will be shipped to you the following business day. Once your order is shipped, tracking information will be emailed to the email address you provided Amore Pacific at checkout.
If you wish to return a AmorePacific product purchased from the web site at amorepacific.com , please contact AmorePacific at [email protected]zendesk.com. AmorePacific will process your request and provide you with a return form that AmorePacific will ask you complete and include with your return.
Please use the original packaging, if possible.
Kindly include the return form and item(s) to be returned in a sealed package. AmorePacific recommends using protective packing materials to minimize any damage to the product(s). Please remove any other labels from the package.
For your protection, and to ensure prompt delivery, AmorePacific recommends that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records.
Please note: AmorePacific, is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Please mail your package to the following address:
AmorePacific US, Inc.
3300 East Birch Street
Brea, CA 92821