At times, Urban Decay offers samples as an online gift with purchase or when Urban Decay launches a new line of featured products.
Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take up to two days for an order to process.
The best way to hear about the next promotion, special event, or new product rolling out on Urban Decay is to sign up for UD's email newsletter.
When you place your order you will receive a shipping confirmation email. You can find your tracking number in that email or through your order history!
If you have any further questions or concerns, we're here for you at 1-800-784-8722, Monday–Friday, 7:00 AM–5:00 PM Pacific Time, excluding holidays.
Out of stock items are not available for ordering at this time unless indicated as a presale item, which you can order in advance. Unfortunately, Urban Decay does not know when more items will become available if they're backordered.