TOPMAN Coupons & Promo Codes


Can I Return Items From Different Orders In the Same Parcel?

No, you should return items separately as these items are linked to different orders. 

I Returned My Order, How Long Will My Refund Take?

Please allow 10-28 working days for your parcel to reach TOPMAN, and up to 5 working days further for your account to be credited. 

Please note that some banks may take slightly longer to process your refund.

Can I Return an Item I Purchased In Store Via Post?

TOPMAN is unable to accept returns via post for any items purchased in store. Please return your purchases along with your receipt to your nearest store to obtain a refund or exchange.  

Do I Have to Pay for Returns?

You can return your order to warehouse via UPS free of charge. 

Please note that TOPMAN is unable to accept returns via post for any items purchased in-store.

Can I Get Student Discount In TOPMAN's Store?

TOPMAN offers a 10% discount to students in store (excluding Nordstrom stores) on presentation of a valid student identification card.

Can I Use More Than One Discount Offer On My Order?

Promotions cannot be used in conjunction with any other offer.

How Do I Contact Customer Care?

TOPMAN aims to make shopping with us simple, but they understand that you may have some questions from time to time. Help and Support pages are easy to use and are the quickest way to find the answers to frequently asked questions. 

If you can’t find the answer you’re looking for, our Customer Care Team are here to help. 

Customer Care Department is open as follows: 

  • +44344 984 0265 (Calls charged at international rate) 
  • 9am to 9pm (UK time) Monday to Friday 
  • 9am to 6pm (UK time) Saturday & Sunday 
  • 9am to 5:30pm (UK time) UK Bank Holidays 

Protecting customers is really important to TOPMAN and to comply with the Data Protection Act TOPMAN can only discuss order and account details with the registered Topman account holder.

Why Doesn't My Promotional Code Work?

  • Please check that the code/link you are using is still valid and not out of date. 
  • Be aware that many discounts cannot be used in conjunction with other promotions or discounts.

Does TOPMAN Sell Surplus Stock?

TOPMAN does not sell surplus stock to third parties as they already have arrangements in place with our suppliers to dispose of such stock.

How Long Will My TOPMAN Order Take to Arrive?

Generally TOPMAN's international parcels will arrive within 10 working days. However if you have selected standard delivery and your parcels tracking ID begins with RML TOPMAN advise that you allow up to 3 weeks to account for any postal delays within your country. 

TOPMAN aims to ship Express orders within 3 days following the date your order has been placed.

Please note that UK Bank Holidays, Saturday and Sunday are not classed as working days.

How Can I Contact TOPMAN's Couriers?

TOPMAN will contact couriers on your behalf, but TOPMAN is unable to query the delivery until the expected delivery date has passed. 

Does TOPMAN Deliver to PO Box Addresses?

Unfortunately TOPMAN is unable to deliver to PO Box addresses at this time. TOPMAN will apologize for any inconvenience this may cause.

Can I Check for Myself How My Order is Progressing?

Yes, you can check exactly how your order is progressing through our system by simply logging in to your account.

Can I Change the Delivery Address for My Order?

Unfortunately TOPMAN is unable to change the delivery address on International orders.

Can I Pay for My Order Using My Gift Card?

Yes you can pay with USD Gift Cards online. Please select the Gift Card option at the checkout and enter the 16-digit card number and the PIN. 

The full balance will be taken off the card before any other payment method will be used. You can use up to 5 Gift Cards per transaction.

Please ensure to retain your Gift Card after placing your order, in case any items are sent back to TOPMAN for a refund, as the refund will be processed on to the Gift Card before any other payment method. Unfortunately, TOPMAN is unable to accept Gift Cards in other currencies on US site at present.

Can I Order Over the Phone at TOPMAN?

The quickest and easiest way to order from TOPMAN is via their website. 

If you are unable to place your order online, please call TOPMAN and one of their friendly Advisors will be happy to order for you. Please have your order requirements, email address and payment details to hand before you call.

Can I Find Out If TOPMAN Will Be Getting Replacement Stock On Items That Have Sold Out?

Some of the items on website do sell out quickly and unfortunately TOPMAN is unable to tell you if TOPMAN will be getting more of a particular item. 

However, TOPMAN regularly update their site so it's worthwhile checking again. 

Can I Exchange an Item In My Order?

Unfortunately TOPMAN does not offer an exchange service.

Can I Amend Any Part Of My Order?

TOPMAN cannot amend any part of your order (including the delivery address) or upgrade a standard delivery to Express once it has been submitted.

Can I Add an Item to My Order After I Have Placed My Order?

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

What is Returns Policy for Internet Purchases?

You can return unworn Internet purchases via post within 2 weeks of receiving your item, or to a store (excluding Nordstrom stores) within one month of receipt. 

Please note, TOPMAN is unable to accept back unsuitable items via post after this time.

To return an item by post, simply stick your freepost returns label to the front of the parcel and post.