If items are left in the cart for several days and you discover they are removed, they may be sold out. There should be a note in your cart indicating we no longer have quantities of that item, though it may still be available in a different size or color.
Shipment arrivals depend on each country. UPS typically delivers within 10 business days.
Packages being sent to Japan are shipped via USPS and are typically delivered within 15 business days.
Resale Policy is as follows:
If an item does not show a discount in your shopping cart, the item may be excluded from the sale, may not be included in the offer or the correct keycode may not be applied.
During the checkout process, a list of the items in your online shopping cart will be displayed. If a discount is applied to an item you will see Discount Details near the item. By simply hovering or holding your mouse cursor over Discount Details, a popup box will appear. This box shows you an itemized display of the discounts applied to each item and the price breakdown.
A keycode is an alpha-numeric code (ABC12345) used to activate DealFlyers or sales. It is usually found at the bottom of DealFlyer emails above the disclaimers.
Yes. You will need to know your order number to track any order. A track your order link is located at the bottom of each webpage. If you received a confirmation email, the tracking number will be listed there, or log into your accounts page and click the link under Purchases. If your recent order is not in the list, or if no information appears, please wait 24 hours and try again.
The policy is to break even on shipping and handling charges. Sierra Trading Post will base the cost on your total order amount. Typically, a higher order total equates to a heavier package. Sierra Trading Post understand that there are some exceptions. Using this shipping method, Sierra Trading Post has calculated that you will pay less dollar-for-dollar in shipping per order.
Sierra Trading Post does not profit from shipping charges or inflate the prices of our merchandise to cover the cost of shipping because they prefer a more straightforward approach – keeping both product costs and shipping costs as low as possible. If a company offers free shipping on every order, it is likely that their item prices have been increased enough to cover this very real operational cost. Free shipping is never truly free.
All quality manufacturers have great products they must sell at extra-low prices for the reasons listed below. Sierra Trading Post simply buy the best closeouts, overstocks and 2nds from some of the best manufacturers in the world and pass the savings on to you.