Usually once an item has been reduced it will remain at the lower price until all the stock is sold, the price may even drop further. Some offers, multi-buy deals and price reductions may only apply for a limited time but the price advertised when the order was placed will be honoured providing stock is available.
As soon as your return has been processed by warehouse, Pro-Direct Soccer will email you to let you know. If you have requested a refund then this will have been processed at this point. If a replacement or exchange is being processed the goods will be dispatched soon after (if personalisation is required this will take 3 - 5 days).
If you have not received notification that Pro-Direct Soccer is processing the return firstly track the parcel with the courier you sent it with to confirm it's reached Pro-Direct Soccer; if it hasn't they will investigate for you. If it is confirmed at PDS please contact Customer Service team straight away and Pro-Direct Soccer will resolve the matter quickly.
If the outer packaging of your parcel is open or damaged Pro-Direct Soccer will suggest you check all items are present and correct before signing for the parcel. If there are any problems with items missing or damaged REFUSE DELIVERY, contact Pro-Direct Soccer immediately and they will make all the arrangements for a replacement.
As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it's on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courier website. You may not get any tracking information on the courier's website until the following working day after dispatch.
Please note: Collections from the PDS warehouses are Monday - Friday. If your parcel is marked as dispatched after 6pm or on Saturday or Sunday it will be collected on the next working day. From the next working day after that you will be able to track it on the courier's website.
Price reduction decisions are not always made in advance so if you notice a price has been reduced after you order has been confirmed, but before you have received it, please contact Pro-Direct Soccer by phone or email and they will credit the difference. If a price is reduced after receipt of the order Pro-Direct Soccer cannot refund the difference.
In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the drop down list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of Customer Service Team.
Pro-Direct Soccer does keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.
Once your payment details have been entered, your bank will place an authorisation against the full order amount. This will show as a pending transaction on your account (unavailable funds). Pro-Direct Soccer will then either take all or part of this pending amount depending on whether they are processing all or part of the order straight away. If your order is a Pre-Order for more than 5 days in advance of the order date the pending transaction will automatically void after 5 days and be released back into your available balance.
When you log into your account to check the progress of your order check the individual item/s status. 'Personalisation' will mean Pro-Direct Soccer has validated payment and the item/s are awaiting printing or embroidery. This takes approximately 2 - 3 days and then your order will be packed for dispatch. Once dispatched you will receive an email of confirmation. During busy period please allow 5 - 7 days for personalisation.
When you log into your account to check the progress of your order check the individual item/s status, 'Picked' will mean Pro-Direct Soccer has validated payment and the item/s are awaiting packing in their dispatch dept, once dispatched you will receive an email of confirmation.
When Pro-Direct Soccer requests Pre-Authorisation on your card their bank will check with your card issuer that both the full order value is available and that the name/address details entered match that which they have on file. If there is ANY discrepancy it will be flagged and Pro-Direct Soccer will need you to contact them with confirmation of your billing address.
Normal process times will be within 24 hours. If you have chosen Priority Delivery this will be actioned in time for the order to be processed as requested.
When your order has been processed you will receive either an order confirmation email which confirms authorisation was successful or an email detailing any payment problem including what to do next.
For your security, every single order goes through a security check. The security check has been put in place due to increased anti credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudulent or a duplicate. If your order fails to complete the security check Pro-Direct Soccer will contact you by email or phone to request additional information so that they can validate your order. Please make sure you are supplying the correct billing name/address information so Pro-Direct Soccer can deal with your order quickly.
Payment methods available through the website are: