Charlotte Russe Coupons & Promo Codes

Charlotte Russe FAQ

My Favorite Item is Sold Out, Will It Come Back Into Stock?

Charlotte Russe is always on the hunt to bring you a broad choice of new trendy fashion. Unfortunately Charlotte Russe doesn’t restock most of their items. Please check New Arrivals to find a new favorite or look on the product page to see if a store near you has availability.

Does Charlotte Russe Offer Gift Wrapping?

Most items can be gift wrapped for an additional $4.95 each item. This includes a personalized note from you to your gift recipient. Keep in mind: the charge for gift wrapping is non-refundable.

Can I Combine More Than One Promotion Or Coupon In the Same Order?

Charlotte Russe wants you to have the best promotions for your order, however not all promotions/coupons are combinable. Once you have finished adding items to your cart, redeem any additional promotions or coupon codes you have. Charlotte Russe will automatically calculate the best price for your order.

Does Charlotte Russe Do Price Matches Or Adjustments?

Charlotte Russe is committed to offering you affordable value prices on a daily basis. Charlotte Russe is sorry they do not honor price matches or adjustments for online purchases.

What Should I Do If I Think My Package is Lost?

Charlotte Russe is not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips: 

  • If delivery was by USPS or Canada Post, contact your local Post Office to ask for carrier assistance where the package may have been left 
  • Ask family, neighbors or property managers if the package was left with them 
  • Check porches, gates and doorways 

If you are still unable to locate your package, please call Charlotte Russe at 1-888-211-7271 immediately for additional next steps.

Why Hasn't My Package Arrived Yet?

Delivery time of purchased items depend on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check Track Order to see all your order status' and tracking details, including expected delivery date. *Tracking information may not be initiated for up to 48 hours after an item is shipped from warehouse.

My Order Wasn't Accepted, But There's a Charge On My Account. When Will This Charge Be Credited to Me?

Each time order submit is clicked a pre-authorization transaction is processed. Charlotte Russe has already submitted a reversal transaction. If you continue to see a pre-authorization transaction on your account, this hold will drop off from your account according to the payment method policy. 

A credit card pre-authorization will generally drop off within 5-7 business days. Please contact your credit card company to find out exactly when the hold will be released. 

If you used PayPal the pre-transaction notification will drop off your PayPal account within 30 days. You can contact PayPal to find out exactly when the pending transaction will drop off.

What Types Of Payments Does Charlotte Russe Accept?

Charlotte Russe accepts a wide range of credit and debit payment types including: 

  • American Express, Discover, JCB, MasterCard, and Visa 
  • Charlotte Russe Gift Cards and E-Gift Cards
  • PayPal and PayPal Credit
  • Apple and Android Pay

Charlotte Russe does not accept: Checks, CODs or layaway plans

Where Does Charlotte Russe Ship To?

Charlotte Russe ships to all 50 United States, Military (AA, AE, AP) addresses, Puerto Rico, Guam, U.S. Virgin Islands and Canada. 

Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed. 

Can I Cancel Or Change My Charlotte Russe Order?

Be quick to cancel your order — To ensure that you receive your order as quickly as possible there is only a short time period after an order is placed to attempt a cancellation. Please call Charlotte Russe at 1-888-211-7271 and if your order hasn’t been processed Charlotte Russe will cancel it. 

If Charlotte Russe is unable to cancel your order, once you receive your order in the mail, simply return any items you do not want by following Return Instructions. 

Once an order has been placed Charlotte Russe is unable to make any changes.

How Can I View My Order Status Or Track My Order?

There are two easy ways to get your order details online by visiting Track Order. 

  • Check Order to view the status details of a single order by entering your order number, e-mail and billing zip code. 
  • Sign in to your account to review the complete details of all your Charlotte Russe orders.

Charlotte Russe will send order confirmation e-mails within 30 minutes of placement and shipment confirmation e-mails daily. If you didn't receive an order or shipping confirmation please double check your email spam/junk folder or use the online methods above. 

To ensure you receive all your important e-mails from  Charlotte Russe, please add as a trusted website domain in your spam filter.