Please call 800-889-8967 for a Return Authorization Number. Send returns to:
34501 7th Street
Union City, CA, 94587
EntirelyPets does not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. EntirelyPets generally ship orders within 24 hours after they are placed. Once the merchandise is returned to their company, they will issue a refund.
Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
There are no weekend deliveries, so orders shipped Friday overnight will arrive Monday. Orders placed before 11:00 AM PST (2:00 PM EST) and in stock will ship on the same day they are placed with EntirelyPets. Any order placed after that time will be shipped the next business day. Overnight shipping is not available in Alaska and Hawaii.
Unfortunately due to high shipping costs for International orders EntirelyPets is unable to ship orders over $85.00 for free. International shipping may vary depending on the size, weight, and location your order is being shipped to.
Orders will generally take 4-8 business days to arrive, depending on location, size of item, and quantity ordered.