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123Print FAQ

What Payment Methods Do 123Print Accept?

123Print accepts the following credit card types: American Express, Discover, Mastercard and VISA. We also accept Paypal.

What is 123print's Return Policy?

123Print's products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it for an account credit within 30 days. You may return your order to: 123Print Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251. For additional questions, please contact customer service team at 1-800-877-5147.

Where Does 123print Ship to and By What Methods?

123Print currently ships to US addresses including Alaska, Hawaii and Puerto Rico. Available ship methods are UPS Ground, UPS 3 day, UPS 2nd Day Air and UPS Next Day Air which may vary by product and shipping address location.

How Long Will It Take to Get My Order from 123Print?

The timeframe it takes to receive a customized product is a combination of production, printing and shipping. Production + Printing + Shipping = Timing

Most of the 123Print paper products are produced in as little as 24 hours. There are a few products that can take up to 4 business days for production like presentation folders, banners, car magnets, yard signs and stamps. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to arrive in 2-10 business days.

Does 123print Provide Envelope Addressing Services?

Yes! This service is available on most of our Holiday Cards as well as 123Print's everyday Greeting Cards for a minimal fee. 123Print's offer several addressing styles and make it easy to upload and preview your address file in our studio. Save time this year!

Can I Change the Verse On the Inside Of 123Print's Greeting Cards?

Most of 123Print's greeting card products include a default message or verse on the card’s interior. You can choose to keep, edit or delete this design element in the product editor. If you see the option to “Order Blank Inside,” that will automatically remove any default, interior messaging. Be sure to browse our Verse Library for a complete list of pre-formatted, pre-designed verses for you to choose from or create your very own custom verse in the product editor area. The 123Print logo prints on the back of every card in small print.

How Can I Add a Photo, Logo, Or Signature to My Product?

Within 123Print's product editor, you can choose to Upload Photo, Logo or Signature. You can choose to upload an existing file from your computer or upload an image from your smart phone. Choose the “Signature/Note” option for Stamps or Greeting cards and a popup with detailed instructions will appear. If you require assistance, click on the LIVE CHAT link and you will be instantly connected with one of our 123Print specialists.

Can I Order Blank Items?

The vast majority of 123Print's products can be ordered blank. Choose the button “Order Blank Inside” if shown or delete any unwanted design elements once you are inside 123Print's product editor. Some greeting cards feature a pre-printed verse or design that cannot be removed. There is no reduction in price for blank items.

Can I Order Extra Envelopes With My Greeting Cards?

Extra envelopes come in handy if mistakes are made during addressing. When selecting your style of envelope from the Product Options, you will have the opportunity to add extra envelopes to your order. Extra envelopes are $.25/ea. If you need more than 500 extra envelopes, please contact a Customer Service team member.

What is the Difference Between Gummed and Peel & Seal Envelope Closure?

Gummed envelopes include a layer of adhesive along the envelope’s flap that must be moistened to create a seal. This is the most common type of envelope. Peel & Seal envelopes include a strip of latex adhesive on the envelope’s flap. Remove the protective seal, press your envelope closed and your envelopes are ready to go. Peel & Seal closure is a clean, time-saving feature.

Can I Order More Than the Maximum Quantity Shown for Purchase?

123Print offers high-volume discounted pricing as well as a dedicated team of Customer Service members for large quantity orders.

What Paper Stocks are Available for Me to Choose From?

Different products need different paper. Your paper stock choices will vary depending on what product you order. 123Print offers multiple options designed to help fit your aesthetic and budget needs. Throughout the site you'll find products available in our standard 14 pt stock (120 lb), textured linen stock, or recycled stock.

Do 123print's Products All Print In Full Color?

Yes. Whether it’s shades of grey or an entire rainbow, 123Print prints everything in full, gorgeous color!

Do 123print's Products Come In Different Sizes?

The best way to determine what size and formats are available for a product is to explore the Product Options menu. Click the “Size & Format” section to reveal all of the available dimensions.