123Print Support Center

You can Upload, Email or fax your Tax Exempt Certificate to 866-422-4005. During checkout, include a note in the Special Instructions section to inform 123Print's Customer Service team of your tax exempt status; please include details on whether you have uploaded, emailed or faxed your paperwork. Your order will be placed on hold until 123Print verifies your tax exempt status. Once your certification has been verified, 123Print will remove the tax from your order. Your credit card or corporate account is not charged at the time an order is placed but instead at the time it is shipped. Please keep in mind that registering as a tax exempt account may cause some delays in processing your order. Tax is only charged on orders shipped to Texas, Minnesota and Pennsylvania.

123Print accepts the following credit card types: American Express, Discover, Mastercard and VISA. We also accept Paypal.

An account credit can be added to your online account for a number of reasons, including a refund should you return an order or as part of a special offer associated with a promo code. Your available credit(s) and expiration dates will be shown under the "Account Credits" area in your My Account page. During checkout, click the Apply Credit link to deduct any available credit from your order total.

To update your user ID and password, visit your My Account page. Once you are signed in, you can change your User ID, password as well as any related account information.

To update your account information, simply sign into My Account. Once you are signed in, you can change your contact, billing or user information. You can also change your login or password from this page.

123Print's products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it for an account credit within 30 days. You may return your order to: 123Print Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251. For additional questions, please contact customer service team at 1-800-877-5147.

123Print currently ships to US addresses including Alaska, Hawaii and Puerto Rico. Available ship methods are UPS Ground, UPS 3 day, UPS 2nd Day Air and UPS Next Day Air which may vary by product and shipping address location.

The timeframe it takes to receive a customized product is a combination of production, printing and shipping. Production + Printing + Shipping = Timing

Most of the 123Print paper products are produced in as little as 24 hours. There are a few products that can take up to 4 business days for production like presentation folders, banners, car magnets, yard signs and stamps. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to arrive in 2-10 business days.

Yes! This service is available on most of our Holiday Cards as well as 123Print's everyday Greeting Cards for a minimal fee. 123Print's offer several addressing styles and make it easy to upload and preview your address file in our studio. Save time this year!

Most of 123Print's greeting card products include a default message or verse on the card’s interior. You can choose to keep, edit or delete this design element in the product editor. If you see the option to “Order Blank Inside,” that will automatically remove any default, interior messaging. Be sure to browse our Verse Library for a complete list of pre-formatted, pre-designed verses for you to choose from or create your very own custom verse in the product editor area. The 123Print logo prints on the back of every card in small print.

Within 123Print's product editor, you can choose to Upload Photo, Logo or Signature. You can choose to upload an existing file from your computer or upload an image from your smart phone. Choose the “Signature/Note” option for Stamps or Greeting cards and a popup with detailed instructions will appear. If you require assistance, click on the LIVE CHAT link and you will be instantly connected with one of our 123Print specialists.

The vast majority of 123Print's products can be ordered blank. Choose the button “Order Blank Inside” if shown or delete any unwanted design elements once you are inside 123Print's product editor. Some greeting cards feature a pre-printed verse or design that cannot be removed. There is no reduction in price for blank items.

Printed samples are not available for all of our products. However, you can always click on the “View My Product Details” link in the Shopping Cart area to see the image of your item before printing. For items where free samples are available, you will see a “order a free sample” button on the product details page. You can order up to two free printed samples for most of our invitations and greeting cards.

123Print's digitally printed samples can be fully customized, allowing you to see your unique personalization before placing your order. You are also able to select your preferred size and paper stock. Envelopes are not included with your samples. Most sample requests are delivered within 7 business days.

Log into My Account where you will see your Order Status & History. Find the item and click the reorder button. You will need to review and approve your customization again before you can place it into your Shopping Cart. Be sure to check both front and back sides where applicable and review your Product Options to ensure you want the same quantity and paper stocks as before.

Extra envelopes come in handy if mistakes are made during addressing. When selecting your style of envelope from the Product Options, you will have the opportunity to add extra envelopes to your order. Extra envelopes are $.25/ea. If you need more than 500 extra envelopes, please contact a Customer Service team member.

Gummed envelopes include a layer of adhesive along the envelope’s flap that must be moistened to create a seal. This is the most common type of envelope. Peel & Seal envelopes include a strip of latex adhesive on the envelope’s flap. Remove the protective seal, press your envelope closed and your envelopes are ready to go. Peel & Seal closure is a clean, time-saving feature.

123Print offers high-volume discounted pricing as well as a dedicated team of Customer Service members for large quantity orders.

Different products need different paper. Your paper stock choices will vary depending on what product you order. 123Print offers multiple options designed to help fit your aesthetic and budget needs. Throughout the site you'll find products available in our standard 14 pt stock (120 lb), textured linen stock, or recycled stock.

Yes. Whether it’s shades of grey or an entire rainbow, 123Print prints everything in full, gorgeous color!

The best way to determine what size and formats are available for a product is to explore the Product Options menu. Click the “Size & Format” section to reveal all of the available dimensions.