(1) Defective Products. Pandahall will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, Pandahall also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with PandaHall service team for a advisable shipping method.
(2) Non-defective Products. Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
There are two cases:
Due to the high price of international shipping, Pandahall suggest customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method like Surface, it will be much cheaper than using express shipping.
You can check the status of your order including the real-time preparation information from the “order history” of your account on our website. Pandahall's customer services representatives will also keep you updated with the status of your order by sending you emails.
There are two ways to pay by credit card.