Most orders are transmitted to their warehouse and various distributors within minutes of when you submit the order.
If you need to cancel an order please contact CustomerService@fye.com and FYE will do their best to cancel the order before it ships.
The priority of FYE is making sure you can shop safely in their store. Their Secure Shopper Guarantee means you don't have to worry about the safety of your credit card information.
The FYE Secure Shopper Guarantee protects you against unauthorized charges on your credit card. If your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases on this web site, your liability will be covered up to $50. By federal law, your credit card company will protect you against unauthorized purchases over $50. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
Yes, if you have the printout with the code and the attendee knows the name it's under you will be fine! Remember to have them bring the printout with code to the event!
At any time after your order is complete, you can log into "Your Account" to track the status of your order. To place an order, follow these simple steps: