Shoes.com Coupons & Promo Codes

  • FeaturedCoupon

    Take 20% Off Everything

  • VerifiedSale

    Take 25% OFF Your First Purchase When You Sign Up!

  • Coupon

    20% Off On Your Order Plus Free Shipping!

  • Sale

    Up to 30% Off + Free Shipping Sitewide

  • Sale

    Free Shipping On US Orders

  • VerifiedSale

    Winter Sale: Up to 75% Off

Shoes.com FAQ

How Does Shoes.com Calculate Sales Tax?

Unless specifically indicated, Shoes.com is the seller of items purchased on their site.  

Items sold by Shoes.com are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, PA, RI, SD, TN, TX, UT, VT, WA and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings. 

When Does Shoes.com Charge a Credit Card for an Order?

Shoes.com charges a credit card after verifying the order has shipped.

Does Shoes.com Handle Back Orders?

No. Shoes.com does not handle back orders. If an item is out of stock Shoes.com will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

How Can I Cancel My Order Of Shoes.com?

Contact Shoes.com Customer Service toll-free at 1-888-200-8414, or from outside the U.S. at +1 617 451 2880 as soon as possible after placing your order. Please note that your order can only be cancelled during processing phase. Processing time typically ranges from 1-5 business days. Once the order is shipped, it cannot be cancelled. 

Why Doesn't the Tracking Number Work?

It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.

Why Can't I Print My Return Label?

If you are experiencing difficulty printing your return label. Contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. Please note that return labels must be printed within 10 days of being created.

How Long Does It Take to Receive My Order?

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-3 days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from the warehouse(s) to your shipping address. Allow 3-10 business days for receipt within the United States. Receipt of international orders takes 5-14 business days.

Can I Order Over the Phone?

Yes. If you would like to order by phone, a Customer Service associate will assist you to complete your purchase. Please call Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. 

Is It Safe to Use My Debit Card On the Website Of Shoes.com?

Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.