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AutoAnything FAQ

Will I Have to Sign for My Package at AutoAnything?

For your security, the manufacturers of  AutoAnything may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.

Will All Of My Items Arrive At the Same Time?

Because AutoAnything works directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, AutoAnything cannot assure you that items will ship together or arrive at the same time.

Can I Ship to a Different Address?

Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address. 

Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.

Can I Get My Order Faster?

For expedited shipping options, please email AutoAnything at [email protected] AutoAnything will contact you with the express delivery options for your items. 

Please note: orders shipped with expedited delivery options are not eligible for AutoAnything's Free Shipping.

What Should I Do If I Received the Wrong Item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt. 

If the numbers do not match, AutoAnything may have shipped the wrong part number. Just call AutoAnything at (800) 874-8888 and select option #2. AutoAnything will process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item. 

If the numbers do match, you may have ordered the incorrect part number. Once again, please call AutoAnything at (800) 874-8888 and select the option #2. AutoAnything will process your return and exchange the item for the correct part (if available).

Will I Pay for Return Shipping Costs?

If the return is due to manufacturer defect or AutoAnything error, they pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, AutoAnything encourages you to take advantage of their discounted return shipping labels.

Will I Have to Pay a Restocking Fee?

Certain products do require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

How Do I Return an Item At AutoAnything?

Contact an AutoAnything Customer Care Specialist at (800) 874-8888 and select option #2. AutoAnything will provide you with an RA#, which is required for all returns, and email you detailed return instructions.

Why Create an Account If I 'm a New Customer?

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