1800PetMeds Coupons & Promo Codes

1800PetMeds FAQ

How to Contact 1800PetMeds?

1-800-PetMeds® is committed to providing the highest quality products and fast, easy, helpful service. 

1800PetMeds looks forward to having you as their customer for years to come, and they welcome any questions or comments you may have. 

  • Phone: 1-800-PetMeds (1-800-738-6337) 
  • Email: customerservice@1800petmeds.com
  • Fax: 1-800-380-9555

Does 1-800-PetMeds® Offer a Product Guarantee?

Yes. All products are backed by their 100% Satisfaction Guarantee. 1-800-PetMeds® will refund your money without question, if: 

  • Your pet didn't like it 
  • You changed your mind about your purchase
  • The wrong size or weight was ordered
  • The product didn't work
  • Your pet gets heartworms

In addition, 1-800-PetMeds meets or exceed manufacturers' guarantees and you can be assured that every product from 1-800-PetMeds® is of the highest quality.

Will I Need to Provide My Pet's Medical Information?

1800PetMeds is required by law to know your pet's medical issues, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet. For some over-the-counter (non-prescription) items 1800PetMeds might need to know your pet's weight and type to make sure your pet receives the right product. But the more 1800PetMeds knows about your pet, the better they can suggest the right products to meet your pet's needs, so 1800PetMeds encourages you to supply them with all of your pet's medical information.

How Do I Order My Pet's Prescription (Rx) Medications?

It's simple! Just select the prescription item, and proceed to checkout. As a licensed pharmacy, 1800PetMeds can only dispense prescription medications (e.g., Heartgard Plus, Revolution, Sentinel, Rimadyl) with authorization from your pet's veterinarian. You will be asked to provide your veterinarian's contact information for verification purposes. If you prefer, you may mail your pet's prescription to 1800PetMeds at:

1-800-PetMeds® Pharmacy  
Delray Beach, FL 33445
420 S. Congress Ave Suite 100  

Most customers receive their order within a few days. Orders with prescription medication may take 5 - 7 days, depending on how quickly your veterinarian gives 1800PetMeds authorization.

How Do I Order From 1-800-PetMeds®?

Call them at 1-800-PetMeds (1-800-738-6337) or browse their website. To start shopping online you can browse by category or pet symptom, or simply search for the products you need.

Do I Have to Sign Up for a New Account to Order?

No. Simply click on a product, add it to your cart and checkout.